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- Tasks: Coordinate the field service team and manage customer requests efficiently.
- Company: Join Rapiscan Systems, a leader in detection technology for security solutions.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a difference in security while developing your skills in a dynamic role.
- Qualifications: Strong organisational skills and experience in service coordination preferred.
- Other info: Office-based role with occasional domestic travel; great for those seeking growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Rapiscan Systems is a world leader in advanced detection technology, delivering cutting‑edge cargo and vehicle inspection systems that protect borders, ports, military sites, and high‑security facilities. We design and manufacture innovative X‑ray solutions that help customers detect threats, stop illegal activity, and operate with confidence.
Role Overview
We are now looking for a highly organised Service Coordinator to support our EMEA Field Service Team and ensure smooth, efficient, and customer‑focused delivery of service activities. As a Service Coordinator, you will play a key role in the day‑to‑day running of our service operations. You will manage engineer allocation, customer requests, planned maintenance, and service‑related administration while ensuring a consistent and high‑quality service experience across the EMEA region.
Responsibilities
- Coordinate daily activities for the EMEA Field Service team.
- Allocate jobs to engineers and schedule planned maintenance.
- Create and issue customer service quotations and raise service orders.
- Manage non‑project installations end‑to‑end.
- Support information flow from the out‑of‑hours call centre.
- Communicate with field service, account managers, supply chain, tech support, and partners.
- Liaise with overseas distributors and ensure accurate documentation.
- Track quotes and update bookings in D365.
- Post service orders and ensure cost/inventory accuracy.
- Ensure all field service jobs are closed with complete documentation.
- Support service admin and maintain accurate systems.
- Drive continuous improvement and scalable processes.
- Maintain KPIs and produce reports.
- Support management initiatives.
- Office‑based with occasional travel.
Qualifications
- At least 3‑5 years’ experience in a similar role
- D365 experience desirable
- Microsoft Packages
- Microsoft CRM
NOTICE TO THIRD PARTY AGENCIES
OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
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Service Coordinator employer: OSI Systems
Contact Detail:
OSI Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their products and services, especially how they combat issues like terrorism and smuggling. This will help you stand out as someone who genuinely cares about their mission.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in coordinating teams or managing service-related activities.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Service Coordinator position!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight relevant experience in coordinating teams, managing customer requests, and using ERP systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of our industry and how you can contribute to our mission.
Showcase Your Communication Skills: As a Service Coordinator, communication is key! In your application, demonstrate your ability to liaise with various stakeholders and manage information flow. We love seeing examples of how you've successfully communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about what we do and our company culture!
How to prepare for a job interview at OSI Systems
✨Know the Company Inside Out
Before your interview, make sure you research Rapiscan Systems thoroughly. Understand their products, services, and the specific role of a Service Coordinator. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Demonstrate Your Coordination Skills
As a Service Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed schedules, allocated resources, or handled customer requests. Be ready to discuss how you prioritise tasks and ensure timely communication.
✨Familiarise Yourself with ERP Systems
Since the role involves working with ERP systems like D365, it’s beneficial to brush up on your knowledge of these platforms. If you have experience with similar systems, be prepared to discuss how you used them to improve service efficiency or track service transactions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, service KPIs, and how they measure success in the role. This shows that you’re not just looking for any job, but that you’re keen on contributing to their specific goals.
