Overview
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Role Overview
Office based role with planned UK & overseas travel as and when required.
Responsible for the day to day coordinating of the EMEA field service team. To ensure day to day activities is being actioned in a timely manner and customer requests dealt with consistently. Key tasks include engineer job allocation, planned maintenance, customer quotes, Call Centre Activity and other service-related activity working alongside Service management.
Responsibilities
- Ongoing tasks within the ERP on a daily basis include field service allocation, booking planned maintenance for contracted customers, issuing service quotations and raising new service orders
- Responsible for coordinating new installations (non-project related) in EMEA service, ensure end to end support and full ownership from new Sales booking to customer invoicing/handover to Service delivery
- Support information flow from external out of hours call centre where applicable, including handover from overnight shift
- Regular communications with key service stakeholders – field service, key account manager, contract manager, supply chain, tech support, partner manager to ensure consistent approach (EMEA wide)
- Liaising with overseas distributors on ad-hoc and planned works, creating purchase orders for their support and ensure paperwork is completed in a timely manner
- Chasing down open quote opportunities and entering bookings into D365.
- Posting service orders in a timely manner to ensure costs and inventory is consumed where relevant
- Accountable for all field service jobs being closed and paperwork completed in the ERP, including posting off service orders to their correct cost & inventory locations
- Ensure all service transactions are being driven through the ERP database for tracking including raising new service orders, inventory and RMA processing
- Cover service coordinator resource on day to day tasks during absence/sickness
- Responsible for general Service Administration process; ensuring the team keeping D365 and all online and offline reference documentation up to date and as accurate as possible; ensuring timely communication of changes both externally and internally. Also to further develop scalable systems and processes to take the business forward.
- Maintain service KPI’s in line with targets set by service management
- Generate and provide reports to senior management if required.
- Actively support a culture of continuous development.
- Support service Management with initiatives as required and any other requirements set by Senior Management.
Qualifications
- ERP Knowledge – D365 preferable
- Microsoft CRM
- Field Service Co-ordination preferable
- prioritising Job Tasks
- Team player
- Working in busy and changeable task driven environment
- Adaptable to cope with Customer escalations
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
Service Co-ordinator in Salfords employer: OSI Systems
Rapiscan Systems is an exceptional employer, offering a vibrant work culture in Stoke-on-Trent that fosters innovation and collaboration. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while contributing to meaningful projects that enhance global security. With a commitment to employee well-being and a dynamic team environment, working here means being part of a mission-driven organisation at the forefront of technology.
