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- Tasks: Provide on-site technical support for advanced cargo inspection systems across Europe.
- Company: Join Rapiscan Systems, a leader in detection technology and security solutions.
- Benefits: Competitive salary, travel opportunities, and hands-on experience with cutting-edge technology.
- Why this job: Make a difference in global security while developing your engineering skills.
- Qualifications: Engineering qualification and knowledge of hydraulic, electrical, and IT systems required.
- Other info: Exciting international travel and career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.
We are seeking a skilled and dedicated Field Service/Support Engineer to provide high-visibility technical support for our Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems across Belgium, Northern France, and Germany. This role involves on-site installation, diagnostics, maintenance, and repair of complex equipment and systems, ensuring optimal operational quality and customer satisfaction.
Responsibilities
- Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.
- Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.
- Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.
- Respond to third-line technical support requests from field engineers, distributors, and customer representatives.
- Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.
- Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team.
- Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.
- Travel internationally up to 80% of the time, including Euro Tunnel, Dover to Poole.
Qualifications
- BTEC, C&G or HNC or similar qualification in an engineering discipline.
- Knowledge of hydraulic, electrical and electro/mechanical systems.
- Knowledge of IT Networking solutions, CCNP or Similar.
- Knowledge of integrated IT systems including PLC, HV systems and/or radar.
As a Field Service Engineer, you will be expected to travel on a Global basis, at times at relatively short notice and to challenging destinations. Experience in a similar environment would be advantageous.
Field Services Engineer - Euro Tunnel (Kent) in Redhill employer: OSI Systems
Contact Detail:
OSI Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer - Euro Tunnel (Kent) in Redhill
✨Tip Number 1
Network like a pro! Reach out to professionals in the field of engineering and detection technology. Attend industry events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss hydraulic, electrical, and IT systems. We want you to shine when they ask about your experience with CVI and RTT systems!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've diagnosed and resolved technical issues in the past. This will demonstrate your ability to handle the challenges of a Field Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Field Services Engineer - Euro Tunnel (Kent) in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Engineer role. Highlight your experience with hydraulic, electrical, and electro-mechanical systems, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your willingness to travel and work in challenging environments, as that’s key for us.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially in IT networking and integrated systems. We love seeing specific examples of how you've diagnosed and resolved technical issues in the past—this will really grab our attention!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at OSI Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic, electrical, and electro-mechanical systems. Be ready to discuss specific examples from your past experiences where you've successfully diagnosed and resolved technical issues.
✨Showcase Your Customer Service Skills
As a Field Service Engineer, you'll be the face of the company to customers. Prepare to share instances where you've provided exceptional support or guidance, especially in high-pressure situations. This will demonstrate your ability to maintain customer satisfaction.
✨Be Ready for Travel Talk
Since this role involves significant travel, be prepared to discuss your flexibility and willingness to travel internationally. Share any previous experiences that highlight your adaptability to different environments and cultures.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the CVI and RTT systems or the company's approach to technical support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
