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For Companies At a Glance
- Tasks: Provide top-notch IT support for desktops and mobile devices across EMEA.
- Company: Join Rapiscan Systems, a leader in security inspection technologies.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in user productivity with your tech skills.
- Qualifications: Experience in desktop support and strong communication skills required.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Overview:
Rapiscan Systems is a global leader in security inspection technologies, offering cutting-edge solutions such as X-ray imaging, computed tomography, ion mobility spectrometry, radiation detection, and optical inspection. Our products serve critical sectors including aviation, border security, law enforcement, and infrastructure protection.
Role Overview
We are seeking a skilled Desktop Support Administrator to join our team at the Redhill, UK site. This role is pivotal in delivering high-quality IT desktop support across all EMEA locations, ensuring smooth IT operations and enhancing user experience and productivity throughout the region.
Responsibilities:
- Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and application software.
- Collaborate with IT colleagues to implement new technologies and system upgrades.
- Provide remote support to users across multiple EMEA sites.
- Ensure continuous desktop support availability to enable uninterrupted user productivity.
- Actively contribute to team discussions and knowledge sharing.
- Assist in developing IT solutions aligned with business goals.
- Create and maintain comprehensive documentation for IT systems and processes.
Qualifications:
- Proven experience in desktop support.
- Strong written and verbal communication skills.
- Ability to write clear and concise work instructions.
- Capable of working independently with minimal supervision.
- Self-motivated with a proactive approach to problem-solving.
- Previous experience in a customer support environment.
- Positive and professional attitude.
- Highly motivated and results-driven.
- Preferred Qualifications
- CompTIA A+ or Microsoft Certified Professional (MCP) certification.
- Advanced proficiency in Microsoft Windows 11.
Desktop Support Administrator employer: OSI Systems, Inc
Contact Detail:
OSI Systems, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Administrator
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that Desktop Support Administrator role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to desktop support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of past projects or troubleshooting success stories, bring them along to interviews. We love seeing real examples of how you’ve tackled challenges in desktop support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team at Rapiscan Systems.
We think you need these skills to ace Desktop Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Administrator role. Highlight your relevant experience in desktop support and any certifications you have, like CompTIA A+ or MCP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can enhance user experience at Rapiscan Systems. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and free of errors. We appreciate well-structured documents that reflect your ability to write clear work instructions and communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OSI Systems, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop support, especially around hardware and software issues. Be ready to discuss your experience with troubleshooting and any specific technologies mentioned in the job description, like Microsoft Windows 11.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user, so think of examples where you've done this successfully.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about past experiences where you diagnosed and resolved issues, and be ready to walk the interviewer through your thought process step-by-step.
✨Demonstrate Team Spirit
This role involves collaboration with IT colleagues, so be prepared to discuss how you contribute to team discussions and share knowledge. Highlight any experiences where you worked as part of a team to implement new technologies or solve problems.
