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For Companies At a Glance
- Tasks: Provide top-notch IT support for desktops and mobile devices across EMEA.
- Company: Join Rapiscan Systems, a leader in security inspection technologies.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real difference in user productivity and tech innovation.
- Qualifications: Experience in desktop support and strong communication skills required.
- Other info: Opportunity for growth in a supportive and collaborative team.
The predicted salary is between 28800 - 43200 £ per year.
Overview:
Rapiscan Systems is a global leader in security inspection technologies, offering cutting-edge solutions such as X-ray imaging, computed tomography, ion mobility spectrometry, radiation detection, and optical inspection. Our products serve critical sectors including aviation, border security, law enforcement, and infrastructure protection.
Role Overview
We are seeking a skilled Desktop Support Administrator to join our team at the Redhill, UK site. This role is pivotal in delivering high-quality IT desktop support across all EMEA locations, ensuring smooth IT operations and enhancing user experience and productivity throughout the region.
Responsibilities:
- Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and application software.
- Collaborate with IT colleagues to implement new technologies and system upgrades.
- Provide remote support to users across multiple EMEA sites.
- Ensure continuous desktop support availability to enable uninterrupted user productivity.
- Actively contribute to team discussions and knowledge sharing.
- Assist in developing IT solutions aligned with business goals.
- Create and maintain comprehensive documentation for IT systems and processes.
Qualifications:
- Proven experience in desktop support.
- Strong written and verbal communication skills.
- Ability to write clear and concise work instructions.
- Capable of working independently with minimal supervision.
- Self-motivated with a proactive approach to problem-solving.
- Previous experience in a customer support environment.
- Positive and professional attitude.
- Highly motivated and results-driven.
- Preferred Qualifications
- CompTIA A+ or Microsoft Certified Professional (MCP) certification.
- Advanced proficiency in Microsoft Windows 11.
Desktop Support Administrator employer: OSI Systems, Inc
Contact Detail:
OSI Systems, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews! Research Rapiscan Systems and understand their products. We want you to show that you're not just another candidate but someone who genuinely cares about the role and the company.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want you to feel confident and ready to tackle anything they throw your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly to the source.
We think you need these skills to ace Desktop Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Administrator role. Highlight your relevant experience in desktop support and any certifications you have, like CompTIA A+ or MCP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Rapiscan Systems. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and free of errors. We appreciate well-structured documents that are easy to read. Remember, clarity is crucial in IT support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at OSI Systems, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop support, especially around hardware and software issues. Be ready to discuss your experience with troubleshooting and any specific technologies mentioned in the job description, like Microsoft Windows 11.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with a problem, so think about how you can convey your ideas clearly and concisely.
✨Demonstrate Your Problem-Solving Approach
Prepare examples of past challenges you've faced in desktop support and how you resolved them. Highlight your proactive approach and any innovative solutions you implemented, as this will show your potential employer that you're results-driven.
✨Be Ready to Collaborate
This role involves working with IT colleagues and contributing to team discussions. Think of examples where you've successfully collaborated with others, and be prepared to discuss how you can contribute to a positive team environment at Rapiscan Systems.
