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- Tasks: Support OEMs by translating customer needs into manufacturing solutions and managing orders.
- Company: OSI Electronics, a dynamic manufacturer in the electronics sector.
- Benefits: Hands-on training, career growth, and a collaborative work environment.
- Why this job: Join a team that values integrity and innovation while making a real impact.
- Qualifications: Experience in customer service or administration; strong organisational skills required.
- Other info: Fast-paced office with opportunities to work across various departments.
The predicted salary is between 25000 - 30000 ÂŁ per year.
OSI Electronics (OSIE) operates as a diversified manufacturer of electronic devices and a provider of value‑added electronic manufacturing services. We combine the global scale and purchasing power of an Electronics Manufacturing Services (EMS) provider with the agility and personalised support of a smaller organisation. Our aim is to build strong, long‑term partnerships with customers across the security, medical, and high‑technology sectors—helping them solve complex, real‑world challenges.
Based at the heart of the UK electronics supply chain, this role plays a key part in supporting Original Equipment Manufacturers (OEMs) in bringing their products from concept to production. You will help translate customer requirements—such as CAD files and Bills of Materials—into a viable manufacturing solution. Working closely with the Business Development and Commercial teams, you will provide essential administrative and commercial support, ensuring quotations and orders are accurate, timely, and fully aligned with our manufacturing capabilities. This role offers hands‑on training across all aspects of commercial customer account management.
Responsibilities
- Provide on‑the‑job support and training in Commercial Customer Account Management
- Process and acknowledge customer orders within 24 hours of receipt
- Manage quotation input, distribution, collation, and analysis in line with agreed timelines
- Prepare and support Order Book (OOB) reviews for Account Managers
- Handle quote processing from initiation through to completion
- Manage end‑to‑end order processing
- Import monthly customer forecasts into the ERP system
- Raise and process customer concessions
- Complete and submit new supplier forms
- Take ownership of processing and expediting RMAs
- Respond to general customer and internal enquiries
- Liaise with internal departments to ensure requirements are met within agreed timescales
- Confidently escalate issues when necessary, demonstrating a proactive and can‑do approach
- Consistently uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
Qualifications
- Previous experience in customer service, purchasing, or account administration
- Comfortable working in a fast‑paced office environment
- Confident using telephone systems and IT tools, including Microsoft Word, Excel, Outlook, and ERP systems
- Strong organisational skills and attention to detail
- Ability to work effectively with multiple stakeholders and competing priorities
Sales Administrator employer: OSI Electronics
Contact Detail:
OSI Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching OSI Electronics and understanding their values. Be ready to discuss how your skills align with their mission of building strong partnerships and solving real-world challenges.
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table, especially in terms of customer service and account management. Show them you’re the perfect fit for supporting OEMs and managing orders efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at OSI Electronics.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Administrator role. Highlight any previous experience in customer service or account administration, and don’t forget to mention your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for OSI Electronics. Mention your ability to handle multiple priorities and your proactive approach to problem-solving.
Showcase Your IT Skills: Since the role involves using various IT tools, be sure to mention your proficiency with Microsoft Word, Excel, Outlook, and any ERP systems you’ve used. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OSI Electronics
✨Know Your Stuff
Make sure you understand the basics of electronic manufacturing and the role of a Sales Administrator. Brush up on key terms like CAD files and Bills of Materials, as well as the company's core values—Integrity, Innovation, Accountability, and Teamwork. This will show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure accuracy in your work, especially when handling quotations and orders.
✨Practice Your Communication
As you'll be liaising with various stakeholders, practice clear and concise communication. Think about how you would explain complex information simply, and be prepared to demonstrate your ability to handle customer enquiries confidently. Role-play common scenarios with a friend to build your confidence.
✨Be Proactive and Positive
During the interview, highlight your proactive approach to problem-solving. Share examples of times when you've escalated issues effectively or taken the initiative to improve processes. A positive attitude can go a long way, so make sure to convey your enthusiasm for the role and the company!