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- Tasks: Support OEMs by processing orders and managing customer accounts.
- Company: OSI Electronics, a dynamic manufacturer in the electronics sector.
- Benefits: Hands-on training, career growth, and a collaborative work environment.
- Why this job: Join a team that values integrity and innovation while making a real impact.
- Qualifications: Experience in customer service or account administration is a plus.
- Other info: Fast-paced office with opportunities to learn and grow.
The predicted salary is between 25000 - 30000 £ per year.
OSI Electronics (OSIE) operates as a diversified manufacturer of electronic devices and a provider of value-added electronic manufacturing services. We combine the global scale and purchasing power of an Electronics Manufacturing Services (EMS) provider with the agility and personalised support of a smaller organisation. Our aim is to build strong, long-term partnerships with customers across the security, medical, and high-technology sectors, helping them solve complex, real-world challenges.
Role Overview: Based at the heart of the UK electronics supply chain, this role plays a key part in supporting Original Equipment Manufacturers (OEMs) in bringing their products from concept to production. You will help translate customer requirements such as CAD files and Bills of Materials into a viable manufacturing solution. Working closely with the Business Development and Commercial teams, you will provide essential administrative and commercial support, ensuring quotations and orders are accurate, timely, and fully aligned with our manufacturing capabilities. This role offers hands-on training across all aspects of commercial customer account management.
Key Responsibilities:
- Provide on-the-job support and training in Commercial Customer Account Management
- Process and acknowledge customer orders within 24 hours of receipt
- Manage quotation input, distribution, collation, and analysis in line with agreed timelines
- Prepare and support Order Book (OOB) reviews for Account Managers
- Handle quote processing from initiation through to completion
- Manage end-to-end order processing
- Import monthly customer forecasts into the ERP system
- Raise and process customer concessions
- Complete and submit new supplier forms
- Take ownership of processing and expediting RMAs
- Respond to general customer and internal enquiries
- Liaise with internal departments to ensure requirements are met within agreed timescales
- Confidently escalate issues when necessary, demonstrating a proactive and can-do approach
- Consistently uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Candidate Requirements:
- Previous experience in customer service, purchasing, or account administration
- Comfortable working in a fast-paced office environment
- Confident using telephone systems and IT tools, including Microsoft Word, Excel, Outlook, and ERP systems
- Strong organisational skills and attention to detail
- Ability to work effectively
Sales Administrator employer: OSI Electronics UK
Contact Detail:
OSI Electronics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand OSI Electronics' values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience in customer service or account administration makes you the perfect fit for the Sales Administrator role. Keep it concise and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight any relevant experience in customer service or account administration, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for OSI Electronics. Mention your familiarity with IT tools like Microsoft Word and Excel, and how you can contribute to our team.
Showcase Your Proactive Attitude: In your application, emphasise your proactive approach to problem-solving. We love candidates who can confidently escalate issues and take ownership of their tasks, so make sure to include examples of this in your written application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at OSI Electronics UK
✨Know Your Stuff
Before the interview, make sure you understand OSI Electronics and their role in the electronics manufacturing sector. Familiarise yourself with their services and how they support OEMs. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your customer service, organisational skills, and ability to work in a fast-paced environment. Think of specific situations where you successfully managed orders or handled customer inquiries, as these will resonate well with the interviewers.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Proactive and Positive
During the interview, demonstrate a proactive attitude by discussing how you would handle challenges in the role. Emphasise your can-do approach and willingness to learn, which aligns perfectly with the company's core values of Integrity, Innovation, Accountability, and Teamwork.