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For Companies At a Glance
- Tasks: As an Account Manager, you'll build and maintain strong customer relationships while managing their accounts.
- Company: OSIElectronics is a global leader in electronic devices and personalized manufacturing services.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Join a company that values lasting partnerships and offers a supportive culture.
- Qualifications: Looking for candidates with strong communication skills and a passion for customer service.
- Other info: This role is perfect for those who thrive in a dynamic and fast-paced environment.
The predicted salary is between 28800 - 42000 £ per year.
About the Company
OSI Electronics division is a diversified manufacturer of electronic devices and value-added manufacturing services. We provide our customers with the manufacturing capabilities and purchasing power of a global Electronics Manufacturing Services provider. We deliver regional and personalized support best provided by a smaller company, striving to build lasting relationships and create close and valued partnerships with our customers. Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and issues.
Account Manager OSI Electronics UK St Neots
About the Role
Responsible for several customer accounts, providing high level customer service.
Facilitating quotations and answering customer questions and queries as they arise.
Escalating any problematic issues via the necessary channels and ensuring overall customer account ownership is maintained and developed.
Assisting the external business development team to attain new customers and onboarding new accounts into the business.
Responsibilities
- Dealing with customer queries and relaying information in a timely manner, responding within a maximum of 24 hours.
- Providing high level customer support, ensuring expectations are met and improved where possible.
- Account spend / development to agreed targets.
- Supporting with forecasting and budget setting.
- Ensuring customer satisfaction is delivered and surpassed.
- Assisting external sales team to develop and grow new accounts.
- Order input/processing, upon the date of receipt and acknowledging receipt of order within 24 hours.
- Quotation input, dissemination, collation, and analysis to agreed timelines.
- Liaising with other departments to ensure requirements are processed within the required timescales.
- Confident to escalate matters and have a ‘can do’ attitude.
- Problem Solving, recommending solutions or improvements where possible.
Experience:
- Customer service/Account management – proven experience.
- Knowledge of or previous experience working in the contract electronic manufacturing (PCB Assembly) and/or the electronic component industry.
- Fast-paced office environment; requires significant use of telephone and computer programmes – Microsoft word, excel, outlook, ERP, etc.
- Domestic travel may be required – visiting customers, suppliers, etc.
Company Benefits
- Excellent salary
- Excellent career development.
- Holidays 25 days holidays plus bank holidays increases up to 29 days after 10 years’ service.
- Life insurance entitlement from first working day which is four times your basic salary.
- Charity work 2 days paid leave if you wish to volunteer and work for your nominated charity.
- One day paid leave to take your Birthday off
- Pension
- Company Car Lease Scheme
- Cycle to work scheme.
- Enhanced Maternity and Paternity pay.
- Healthcare Cash plan
- Eden Red discounts
Account Manager employer: OSI Electronics UK
Contact Detail:
OSI Electronics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with the electronics manufacturing industry. Understanding the latest trends and technologies will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the electronics sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at OSI Electronics.
✨Tip Number 3
Prepare to discuss your experience in building and maintaining client relationships. Be ready to share specific examples of how you've successfully managed accounts and contributed to customer satisfaction.
✨Tip Number 4
Research OSI Electronics thoroughly. Understand their products, services, and values so you can align your answers with what they prioritize, showing that you're a great fit for their team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Company: Take some time to learn about OSI Electronics and their role in the electronics manufacturing industry. Familiarize yourself with their values, mission, and the specific services they offer to better tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in account management or related fields. Provide specific examples of how you've built lasting relationships with clients and contributed to their success.
Showcase Your Skills: Make sure to highlight skills that are crucial for an Account Manager role, such as communication, negotiation, and problem-solving abilities. Use concrete examples to demonstrate these skills in action.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are interested in working for OSI Electronics. Mention how your background aligns with their goals and how you can contribute to building valued partnerships with their customers.
How to prepare for a job interview at OSI Electronics UK
✨Understand the Company Culture
Before your interview, take some time to research OSI Electronics and their approach to customer relationships. Understanding their values and how they build partnerships will help you align your answers with what they are looking for.
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to foster strong relationships is crucial. Prepare examples from your past experiences where you successfully built and maintained client relationships, highlighting your communication and problem-solving skills.
✨Prepare for Behavioral Questions
Expect questions that assess how you've handled specific situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you clearly demonstrate your impact in previous roles.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company's future goals, team dynamics, and how success is measured in the Account Manager role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
