At a Glance
- Tasks: Coordinate service and warranty activities, ensuring top-notch customer support.
- Company: Join Oshkosh AeroTech, a leader in aviation ground support products.
- Benefits: Gain valuable experience in a dynamic industry with growth opportunities.
- Other info: Be part of a team that values safety, quality, and innovation.
- Why this job: Make a difference in aviation while developing your skills in customer care.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
About Oshkosh AeroTech, an Oshkosh company. Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.
The Oshkosh Service & Warranty Co-Ordinator will be the main point of contact for Customers and Field Service Engineers, performing all associated activities related to the North European Region Customer Care department. Responsibilities include:
- Raise all service/warranty jobs within the system (Syteline), processing these and reporting to the finance team for invoicing.
- Co-ordinate the interface between customer and Oshkosh organization; specifically following customer orders from conception to fulfilment, creating the supply chain and monitoring its performance.
- Be fully responsible for customer contracts and accounts.
- Produce quotations for field service work, liaising with the customer when needed.
- Work with the Engineering and Parts departments to identify parts and raise part numbers for Field Service requirements.
- Provide professional customer service care and handle customer complaints.
- Process customer inquiries, evaluate specifications and communicate inventory availability.
- Plan and coordinate site and customer visits with the service team.
- Assist in ensuring that best practice is used in daily function of Customer Care Facility.
- Ensure feedback to Engineering, production & Supply Chain on parts and equipment issues is communicated effectively.
Requirements include:
- Take responsibility for safe-keeping, delivery and accounting of Oshkosh & Customer inventory/goods/orders.
- Ensure that at all times the company’s Health and Safety, Quality, Environment Policies are promoted and adhered to.
- Manage and maintain effective housekeeping practices.
- Promote and adhere to Oshkosh Core Values.
Essential skills:
- Able to work as part of a team.
- Good telephone manner.
- IT literate - Microsoft Office (Word, Excel, PowerPoint) or equivalent.
- Experience of working with ERP systems.
Desirable:
- Previous experience in customer care aftersales.
- GSE product experience.
Service & Warranty Coordinator employer: Oshkosh
Oshkosh AeroTech is an exceptional employer that values its employees by fostering a collaborative work culture where teamwork and individual contributions are equally celebrated. Located in a dynamic manufacturing environment, we offer competitive benefits, opportunities for professional growth, and the chance to be part of a company that makes a meaningful impact in the aviation industry. Join us to work with trusted brands and contribute to essential services that support our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Warranty Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those connected to Oshkosh AeroTech. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for the interview by researching Oshkosh AeroTech’s products and values. Show us that you’re not just another candidate; demonstrate your passion for aviation ground support and how you can contribute to our mission of making a difference in people’s lives.
✨Tip Number 3
Practice your customer service skills! As a Service & Warranty Coordinator, you’ll need to handle inquiries and complaints with ease. Role-play common scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Oshkosh team. Let’s get you started on this exciting journey!
We think you need these skills to ace Service & Warranty Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service & Warranty Coordinator role. Highlight your experience in customer care and any relevant skills, especially with Microsoft Office and ERP systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the aviation industry and how your background aligns with our mission at Oshkosh AeroTech. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Experience:When filling out your application, make sure to showcase any previous experience in customer service or aftersales. If you've worked with GSE products before, let us know! We’re looking for candidates who understand our industry.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about what we do at Oshkosh AeroTech!
How to prepare for a job interview at Oshkosh
✨Know Your Stuff
Make sure you understand the aviation ground support industry and the specific products Oshkosh AeroTech offers. Familiarise yourself with their brands like LEKTRO® and JetAire®. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Care Skills
Since the role involves a lot of customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled complaints or coordinated with teams to meet customer needs, as this will demonstrate your ability to excel in the position.
✨Get Tech-Savvy
Brush up on your Microsoft Office skills, especially Excel and Word, as well as any ERP systems you've used before. Be ready to discuss how you've used these tools in previous roles to manage tasks or improve processes, as this is crucial for the Service & Warranty Coordinator position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the challenges faced in the role, or how success is measured. It shows you're engaged and serious about the opportunity, plus it gives you valuable insights into the company culture.
