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- Tasks: Coordinate service and warranty processes, ensuring customer satisfaction and efficient operations.
- Company: Join Oshkosh AeroTech, a leader in aviation ground support products.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Be part of a People First culture that values your contributions.
- Why this job: Make a real impact while working with trusted brands in the aviation industry.
- Qualifications: Team player with IT skills and experience in customer care preferred.
The predicted salary is between 30000 - 40000 £ per year.
Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work.
The Oshkosh Service & Warranty Co-Ordinator will be the main point of contact for Customers and Field Service Engineers, performing all associated activities related to the North European Region Customer Care department. Responsibilities include:
- Raise all service/warranty jobs within the system (Syteline), processing these and reporting to the finance team for invoicing.
- Co-ordinate the interface between customer and Oshkosh organization; specifically following customer orders from conception to fulfilment, creating the supply chain and monitoring its performance.
- Be fully responsible for customer contracts and accounts.
- Produce quotations for field service work, liaising with the customer when needed.
- Work with the Engineering and Parts departments to identify parts and raise part numbers for Field Service requirements.
- Provide professional customer service care and handle customer complaints.
- Process customer inquiries, evaluate specifications and communicate inventory availability.
- Plan and coordinate site and customer visits with the service team.
- Assist in ensuring that best practice is used in daily function of Customer Care Facility.
- Ensure feedback to Engineering, production & Supply Chain on parts and equipment issues is communicated effectively.
Requirements include:
- Take responsibility for safe-keeping, delivery and accounting of Oshkosh & Customer inventory/goods/orders.
- Ensure that at all times the company’s Health and Safety, Quality, Environment Policies are promoted and adhered to.
- Manage and maintain effective housekeeping practices.
- Promote and adhere to Oshkosh Core Values.
Essential skills:
- Able to work as part of a Team.
- Good Telephone manner.
- IT Literate - Microsoft Office (Word, Excel, Power Point) or equivalent.
- Experience of working with ERP Systems.
Desirable skills:
- Previous experience in customer care aftersales.
- GSE product experience.
Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world.
Service & Warranty Coordinator in Pyle employer: Oshkosh Corporation, Inc.
Contact Detail:
Oshkosh Corporation, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Warranty Coordinator in Pyle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about the role and the company.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Service & Warranty Coordinator in Pyle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service & Warranty Coordinator role. Highlight relevant experience, especially in customer care and any technical skills that match the job description. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at Oshkosh. Keep it concise but impactful – we love a good story!
Show Off Your IT Skills: Since the role requires being IT literate, don’t forget to mention your proficiency in Microsoft Office and any ERP systems you've used. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oshkosh Corporation, Inc.
✨Know Your Stuff
Make sure you understand the role of a Service & Warranty Coordinator inside out. Familiarise yourself with Oshkosh AeroTech's products and services, especially in aviation ground support. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer care. Think of specific examples where you handled complaints or provided exceptional service, as this will demonstrate your ability to manage customer relationships effectively.
✨Get Comfortable with Tech
Brush up on your Microsoft Office skills and any ERP systems you've used before. Be ready to discuss how you've used these tools in past roles, as being IT literate is essential for this position. You might even want to mention any specific software you've worked with that could relate to the job.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows you're engaged and interested in the role. You could ask about the team you'll be working with, the challenges they face, or how success is measured in the position. It’s a great way to leave a positive impression!