At a Glance
- Tasks: Coordinate service and warranty activities for aviation ground support products.
- Company: Join Oshkosh AeroTech, a leader in aviation ground support solutions.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Be part of a People First culture that values your contributions.
- Why this job: Make a real impact in the aviation industry while advancing your career.
- Qualifications: Strong communication skills and proficiency in Microsoft Office and ERP systems.
Oshkosh Service & Warranty Co-ordinator
About Oshkosh AeroTech, an Oshkosh company Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more. The Oshkosh Service & Warranty Co-Ordinator will be the main point of contact for Customers and Field Service Engineers perform all associated activities related to the North European Region Customer Care department. Provide Onsite Service requirements, warranty assistance and technical support on all GSE equipment for the region. Individual must be able to handle multiple tasks and be computer literate, especially in Microsoft Office products & use of ERP systems.
Responsibilities
- Raise all service / warranty jobs within the system (Syteline), you will see the process from start to finish and be responsible for processing these and reporting to the finance team for invoicing
- Co-ordinate the interface between customer and Oshkosh organization; specifically following customer orders from conception to fulfilment, creating the supply chain and monitoring its performance so it meets customer requirements.
- Be fully responsible for customer contracts and accounts
- Produce quotations for field service work, liaising with the customer when needed to agree labour/expenses rates are agreeable and in line with quotes provided.
- Work with the Engineering and Parts departments to identify parts, raise part numbers for Field Service requirements
- Provide professional customer service care and handle customer complaints
- Process customer inquiries, evaluate specifications and communicate inventory availability
- Plan and coordinate site and customer visits with the service team
- Assist in ensuring that best practice is used in daily function of Customer Care Facility
- Assist in ensuring that HSE issues and practices are adhered to
- Ensure feedback to Engineering, production & Supply Chain on parts and equipment issues is communicated effectively
Requirements
- Take responsibility for safe-keeping, delivery and accounting of Oshkosh & Customer inventory/goods/orders.
- Ensure that at all times the company’s Health and Safety, Quality, Environment Policies are promoted and adhered to and that all appropriate paperwork and procedures are observed and followed.
- Manage and maintain effective housekeeping practices.
- Promote and adhere to Oshkosh Core Values
- Essential Able to work as part of Team Good Telephone manner IT Literate - Microsoft Office (Word, Excel, Power Point) or equivalent Experience of working with ERP Systems
- Desirable Previous experience in customer care aftersales GSE product experience
Our Culture
Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you. Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG®, Hinowa, Power Towers, Pierce®, MAXIMETAL™, Oshkosh® Defense, McNeilus®, IMT®, Jerr-Dan®, Frontline™ Communications, Oshkosh® Airport Products, Oshkosh® AeroTech™ and Pratt Miller.
#J-18808-LjbffrService & Warranty Coordinator in London employer: Oshkosh Corporation, Inc.
Oshkosh AeroTech is an exceptional employer located in Pyle, United Kingdom, offering a dynamic work environment where employees are empowered to take ownership of their roles and contribute to meaningful projects that impact communities globally. With a strong People First culture, the company prioritises employee growth through continuous development opportunities and fosters a collaborative atmosphere that encourages innovation and problem-solving. Joining Oshkosh AeroTech means being part of a dedicated team that values hard work and commitment, all while working with some of the most trusted brands in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Warranty Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oshkosh Corporation, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oshkosh Corporation, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Warranty Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oshkosh Corporation, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Oshkosh Corporation, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oshkosh Corporation, Inc.!
How to prepare for a job interview at Oshkosh Corporation, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
