At a Glance
- Tasks: Provide top-notch technical support and troubleshoot equipment issues for clients worldwide.
- Company: Join Oshkosh AeroTech, a leader in aviation ground support products.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a fast-paced, innovative company.
- Why this job: Make a real impact in the aviation industry while enhancing your technical skills.
- Qualifications: Strong troubleshooting skills and a passion for customer service required.
The predicted salary is between 30000 - 40000 £ per year.
About Oshkosh AeroTech, An Oshkosh Company. Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air‑freight carriers, ground handling and military customers. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.
The experienced and highly skilled Technical Service/Support Specialist will deliver cutting‑edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top‑tier support to our customers.
This role involves:
- Diagnosing and resolving technical issues.
- Providing detailed product support.
- Managing knowledge bases.
- Collaborating with cross‑functional teams to ensure customer satisfaction and product efficiency.
YOUR IMPACT
- Provide technical assistance and support for incoming queries and issues related to equipment.
- Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
- Document all customer interactions and technical issues in the customer relationship management (CRM) system.
- Support two model families (AWP, TMH or Scissor) model families.
- Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic and software issues on equipment.
- Utilize technical documentation and resources to provide accurate solutions and guidance.
- Escalate unresolved issues to internal teams and/or management for guidance.
- Follow up with customers to ensure issues are fully resolved to the customers’ satisfaction.
- Support internal team members with troubleshooting tips in the chat group environment.
- Share product content, documents or other troubleshooting content with the team.
- Utilize current knowledge articles for resolving customer issues.
- Communicate knowledge article usage to the customer base.
- Communicate with the knowledge writer team if inaccuracies are found.
- Communicate with the knowledge writer team for opportunities pertaining to new material not currently documented.
- Stay current with product development, industry trends, and best practices for product support.
- Participate in ongoing training to maintain high levels of product knowledge and support skills.
- Provide material in team meetings to assist others with product knowledge and current issues with resolution guidance.
- Work closely with customer support to communicate customer feedback and technical issues.
- Provide input on product improvements based on customer feedback and trends.
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
Minimum Qualifications
- High School Diploma or GED and three (3) or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Standout Qualifications
- Strong technical troubleshooting and problem‑solving skills.
- Excellent verbal and written communication skills.
- Proficiency in using CRM software and technical support tools.
- Ability to explain complex technical information clearly and concisely.
- Strong organizational skills and attention to detail.
- Proficiency in data analysis and knowledge management systems.
- Bachelor’s degree in Engineering, Specialized Technology, or a related technical field.
- Customer‑focused with a commitment to providing exceptional service.
- Ability to work independently and as part of a team.
- Adaptable and able to thrive in a fast‑paced, dynamic environment.
- Strong interpersonal and communication skills.
- Experience with diagnostic tools and software related to troubleshooting equipment.
- Knowledge of mechanical, electrical, and software systems used in equipment manufacturing.
- Ability to travel domestically as needed.
- Commitment to continuous learning and professional development.
Working Conditions
This role combines office‑based administrative duties with physical activity in field or production environments. In the office setting, tasks may require extended computer use, sitting, and attending meetings. Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels. Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed. Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.
Technical Service Specialist employer: Oshkosh AeroTech
Oshkosh AeroTech is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As a Technical Service Specialist, you will be part of a dedicated team that supports vital aviation services, with access to ongoing training and opportunities to enhance your technical skills. Located in a collaborative environment, we value your contributions and provide the resources needed to ensure your success while making a meaningful impact in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Specialist
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Oshkosh AeroTech for a Technical Service Specialist. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Technical Service Specialist
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Oshkosh AeroTech, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Oshkosh AeroTech, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Oshkosh AeroTech
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Oshkosh AeroTech.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Oshkosh AeroTech. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Oshkosh AeroTech love seeing candidates who not only have technical skills but also fit well within their team culture.
