At a Glance
- Tasks: Coordinate service and warranty activities for aviation ground support products.
- Company: Join Oshkosh AeroTech, a leader in aviation ground support solutions.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Make a difference in the aviation industry while developing your customer service skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office and ERP systems.
About Oshkosh AeroTech, An Oshkosh Company. Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.
The Oshkosh Service & Warranty Co-Ordinator will be the main point of contact for Customers and Field Service Engineers, performing all associated activities related to the North European Region Customer Care department. Responsibilities include:
- Raising all service/warranty jobs within the system (Syteline), processing these and reporting to the finance team for invoicing.
- Co-ordinating the interface between customer and Oshkosh organization; specifically following customer orders from conception to fulfilment, creating the supply chain and monitoring its performance.
- Being fully responsible for customer contracts and accounts.
- Producing quotations for field service work, liaising with the customer when needed to agree labour/expenses rates.
- Working with the Engineering and Parts departments to identify parts and raise part numbers for Field Service requirements.
- Providing professional customer service care and handling customer complaints.
- Processing customer inquiries, evaluating specifications and communicating inventory availability.
- Planning and coordinating site and customer visits with the service team.
- Assisting in ensuring that best practice is used in daily function of Customer Care Facility.
- Ensuring that HSE issues and practices are adhered to.
- Communicating feedback to Engineering, production & Supply Chain on parts and equipment issues effectively.
Requirements include:
- Taking responsibility for safe-keeping, delivery and accounting of Oshkosh & Customer inventory/goods/orders.
- Ensuring that the company’s Health and Safety, Quality, Environment Policies are promoted and adhered to.
- Managing and maintaining effective housekeeping practices.
- Promoting and adhering to Oshkosh Core Values.
Essential skills:
- Able to work as part of a team.
- Good telephone manner.
- IT literate - Microsoft Office (Word, Excel, PowerPoint) or equivalent.
- Experience of working with ERP Systems.
Desirable skills:
- Previous experience in customer care aftersales.
- GSE product experience.
Service & Warranty Coordinator in Frome employer: Oshkosh AeroTech
As a welder at our company, you will join a dynamic team that values safety, quality, and continuous improvement. We offer a supportive work culture where your skills are honed through hands-on experience and training, ensuring ample opportunities for personal and professional growth. Located in a thriving industrial area, we provide competitive benefits and a commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Warranty Coordinator in Frome
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oshkosh AeroTech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oshkosh AeroTech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Warranty Coordinator in Frome
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oshkosh AeroTech:Your cover letter is your chance to shine! Tell us why you want to work at Oshkosh AeroTech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oshkosh AeroTech!
How to prepare for a job interview at Oshkosh AeroTech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
