At a Glance
- Tasks: Lead and grow the Managed Services unit, driving revenue and customer satisfaction.
- Company: Join OSF Digital, a leader in digital transformation with an inclusive culture.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Be part of a passionate community dedicated to continuous improvement and best practices.
- Why this job: Make a real impact in a dynamic environment while leading innovative service strategies.
- Qualifications: Extensive experience in Managed Services and proven revenue growth track record.
The predicted salary is between 63000 - 77000 £ per year.
The Senior Director, Managed Services is a senior leadership role responsible for Managed Services as a distinct operating unit within OSF Digital.
This role owns the unit's overall performance , driving revenue growth against target, leading and partnering with sales on pursuit and reusable asset creation, ensuring high levels of customer retention and satisfaction across the managed services portfolio.
The Senior Director is expecting to work in partnership with managed services delivery lead, sets the operating cadence and standards for the practice, and represents Managed Services to executive leadership, clients, and cross-functional partners.
Key Responsibilities
- Own and drives revenue growth against targe.
- Partner with sales on pursuit support, proposal development, and client presentations for managed services opportunities.
- Drive creation of reusable service assets, offerings, and pricing models to support repeatable sales motions and scalable delivery.
- Working with delivery to ensure customer retention and satisfaction across the managed services portfolio, tracking renewal, churn, and NPS/CSAT metrics against target.
- Serve as the executive escalation point for service delivery issues, ensuring effective communication to customer stakeholders in the event of an SLA disruption.
- Oversee new customer onboarding, knowledge transfer to delivery.
- Establish and govern SLA reporting and commitments, ensuring accurate, timely reporting and rapid resolution of questions arising from it.
- Input to help implement and improve delivery strategies and processes to ensure successful, consistent execution across the managed services book of business.
- Build a strategic plan to grow the UKI managed services business by 2x in 12 months.
- Lead, and help attract talent to support the growth.
Foster a culture of continuous improvement, automation, and adoption of best practices within the managed services organization.
- Report on operating unit performance — revenue, gross margin, retention, and customer satisfaction — to executive leadership on a regular cadence.
Requirements
- Extensive experience leading a Managed Services (or comparable recurring-revenue services) operating unit.
- Proven track record of achieving revenue growth targets and managing/improving gross margin in a services business.
- Experience building and running customer success or account management programs that drive retention and satisfaction at scale.
- Knowledge of Salesforce. com, either through work at industry participants or consulting to the industry.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work.
Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world.
At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.
Senior Director, Managed Services employer: OSF Digital
OSF Digital is an exceptional employer that fosters a culture of inclusivity and continuous improvement, making it an ideal place for professionals seeking to make a meaningful impact in the digital transformation space. With a strong focus on employee growth and development, the Senior Director, Managed Services role offers the opportunity to lead a dynamic team while driving significant revenue growth and customer satisfaction in a supportive environment. Located in the UKI region, employees benefit from a collaborative work culture that values diverse perspectives and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Managed Services
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Director, Managed Services at OSF Digital!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like OSF Digital or be willing to refer you for that Senior Director, Managed Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from OSF Digital who’s on the lookout for their next Senior Director, Managed Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Director, Managed Services role at OSF Digital!
We think you need these skills to ace Senior Director, Managed Services
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at OSF Digital. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at OSF Digital
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at OSF Digital. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
