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- Tasks: Collaborate with teams to analyse business needs and improve processes.
- Company: Join OSF Digital, a leader in digital transformation and innovative Salesforce solutions.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Why this job: Be part of a passionate team driving digital change globally with cutting-edge technology.
- Qualifications: Experience as a Business Analyst with strong analytical and communication skills required.
- Other info: OSF Digital values inclusivity and offers a supportive environment for all.
The predicted salary is between 36000 - 60000 £ per year.
OSF Digital is a top digital transformation and a leading global commerce solutions company, known for its expertise in data-driven AI-powered Salesforce multi-cloud solutions, enterprise CRM, CMS, OMS, connected commerce, online shop management, and cloud application development. Our agile approach allows us to scale global growth more quickly, and to deliver innovative solutions across channels, devices and locales to enterprises and emerging businesses across B2B and B2C sectors. As a certified Salesforce partner, we are consistently recognized for our innovative solutions, exemplifying our unwavering commitment to advancing digital transformation.
Responsibilities:
- Collaborate with stakeholders to understand business needs, goals, and challenges within specific functional domains.
- Conduct detailed analysis of current business processes, systems, and workflows to identify areas for improvement.
- Gather, document, and prioritize business requirements, ensuring alignment with strategic objectives.
- Develop comprehensive business cases, including cost-benefit analyses and risk assessments, to support decision-making.
- Work closely with cross-functional teams, including developers, project managers, and end-users, to design and implement innovative solutions.
- Define and document functional specifications, user stories, and acceptance criteria for development teams.
- Conduct user acceptance testing (UAT) and facilitate stakeholder feedback sessions to ensure solutions meet business needs.
- Provide ongoing support and guidance to stakeholders throughout the project lifecycle, including training and change management initiatives.
Requirements:
- Proven experience as a Business Analyst with expertise in specific functional domains (e.g., Salesforce FSC, Service Cloud, Voice, Revenue Cloud, CPQ, etc.).
- Strong analytical skills with the ability to critically evaluate complex business processes and systems.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Solid understanding of software development methodologies (e.g., Agile, Scrum) and business analysis best practices.
- Proficiency in requirements management tools, process modeling tools, and Jira, Confluence.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.
Salesforce Business Analyst employer: OSF Digital
Contact Detail:
OSF Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst
✨Tip Number 1
Familiarise yourself with Salesforce products, especially those mentioned in the job description like Service Cloud and Revenue Cloud. Understanding these tools will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of OSF Digital on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully collaborated with cross-functional teams. Highlighting your ability to work with developers and project managers will show that you can thrive in their agile environment.
✨Tip Number 4
Brush up on your analytical skills by reviewing case studies or scenarios related to business process improvements. Being able to articulate how you would approach a real-world problem can set you apart from other candidates.
We think you need these skills to ace Salesforce Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Salesforce Business Analyst position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience as a Business Analyst, particularly in Salesforce and related functional domains. Use specific examples to demonstrate your analytical skills and successful project outcomes.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to engage with stakeholders at all levels. Consider including examples of how you've effectively collaborated with cross-functional teams in past projects.
Tailor Your Application: Customise your CV and cover letter for OSF Digital by incorporating their core values and mission into your application. Show how your personal values align with theirs, and express your enthusiasm for contributing to their commitment to digital transformation.
How to prepare for a job interview at OSF Digital
✨Understand the Company and Its Values
Before your interview, take some time to research OSF Digital and its core values. Familiarise yourself with their commitment to digital transformation and how they embody values like OneTeam and Driven By Change. This will help you align your answers with what they stand for.
✨Showcase Your Analytical Skills
As a Salesforce Business Analyst, your analytical skills are crucial. Be prepared to discuss specific examples of how you've evaluated complex business processes in the past. Highlight any tools or methodologies you've used, such as Agile or Scrum, to demonstrate your expertise.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you identified areas for improvement or developed business cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with Stakeholders
Since the role involves collaboration with various stakeholders, be ready to discuss how you engage with different teams. Share examples of how you've facilitated feedback sessions or conducted user acceptance testing (UAT) to ensure solutions meet business needs.
