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For Companies At a Glance
- Tasks: Lead client accounts, ensuring growth and satisfaction while driving revenue expansion.
- Company: Dynamic digital solutions company focused on client success.
- Benefits: Competitive salary, leadership opportunities, and a collaborative work environment.
- Why this job: Make a real impact by fostering client relationships and driving innovative solutions.
- Qualifications: Strong communication skills and experience in project delivery are essential.
- Other info: Join a supportive team with opportunities for professional growth and development.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Job Description – Client Services Director / Account Manager Existing Business
Reports to: Regional VP
Role Type: Leadership – Account & Delivery Oversight
Role Purpose
The Client Services Director is accountable for the overall health, profitability, and growth of assigned client accounts. This includes ensuring consistent delivery quality, maintaining positive executive-level client relationships, driving account revenue expansion, and achieving internal financial and operational targets.
The role requires balancing, account planning, sales execution, governance, and delivery oversight, working closely with Strategy and Delivery teams to ensure OSF Digital executes to a high standard while meeting client expectations.
Core Responsibilities
Financial
- Own and manage account-level revenue, bookings and account margin
- Provide weekly forecast updates of the opportunities.
- Deliver accurate monthly forecasting (pipeline and bookings).
- Working with delivery to ensure account margin and revenue is aligned with goals
- Ensure corrective action plans are in place for underperforming accounts.
Client Relationship & Governance
- Act as executive escalation point for clients.
- Lead or represent OSF Digital at Quarterly Business Reviews and governance meetings with client stakeholders.
- Monitor and report on account health metrics (satisfaction and adoption).
- Foster and build a relationship with the client to drive and build new opportunities to expand the services of OSF digital.
Delivery Oversight
- Partner with Delivery Leaders to ensure project execution meets time, budget, and scope commitments.
- Review weekly RAG status and financial performance across engagements.
- Proactively identify risks and initiate mitigation actions.
Growth & Expansion
- Develop and execute account plans for each top-tier account.
- Identify and progress cross-sell / upsell opportunities
- Ensure pipeline coverage supports account growth targets.
Internal Collaboration & Leadership
- Coordinate with global OSF functions (Delivery, Strategy, Marketing) to bring the right capabilities into accounts.
- Provide leadership, coaching, and guidance to Client Services Managers / Account Leads.
- Share lessons learned and best practices across the wider Client Services community.
Key Skills and Experience:
- Strong communication, negotiation, and interpersonal skills
- Strategic thinking, problem-solving, and leadership abilities
- Experience in project delivery is highly valued as this role works in close collaboration with Clients and Delivery teams
Client Services Director employer: OSF Digital
Contact Detail:
OSF Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, and think about how you can help drive account growth and maintain those all-important client relationships. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in managing accounts, driving revenue, and leading teams. Highlight your strategic thinking and problem-solving skills, as these are key for a Client Services Director.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly shows your enthusiasm for joining our team at OSF Digital. Let’s get you that dream job!
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Director. Highlight your experience in account management, client relationships, and financial oversight. We want to see how you’ve driven growth and maintained client satisfaction in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed client accounts and led teams to achieve targets. Keep it engaging and relevant!
Showcase Your Leadership Skills: As a Client Services Director, leadership is key. In your application, make sure to highlight your experience in leading teams and driving collaboration across departments. We want to know how you’ve inspired others and achieved results together.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at OSF Digital
✨Know Your Numbers
As a Client Services Director, you'll need to manage account-level revenue and bookings. Brush up on your financial metrics and be ready to discuss how you've successfully forecasted and managed accounts in the past. This shows you understand the financial side of the role.
✨Build Rapport with Clients
Demonstrating strong communication and interpersonal skills is key. Prepare examples of how you've fostered relationships with clients and resolved issues. Think about specific instances where you acted as an escalation point and how that positively impacted client satisfaction.
✨Showcase Your Strategic Thinking
This role requires strategic planning for account growth. Be prepared to discuss how you've developed and executed account plans in previous roles. Highlight any cross-sell or upsell opportunities you've identified and how you approached them.
✨Collaborate Like a Pro
Internal collaboration is crucial for this position. Share experiences where you've worked closely with delivery teams or other departments to achieve project goals. Emphasise your leadership and coaching abilities, as well as how you've shared best practices within your team.
