At a Glance
- Tasks: Lead client accounts, ensuring profitability and growth while maintaining strong relationships.
- Company: Dynamic digital services company focused on innovation and client success.
- Benefits: Competitive salary, leadership opportunities, and a collaborative work environment.
- Other info: Join a supportive team with opportunities for professional development and growth.
- Why this job: Make a real impact by driving client success and expanding service offerings.
- Qualifications: Strong communication skills and experience in project delivery are essential.
The predicted salary is between 70000 - 90000 £ per year.
The Client Services Director is accountable for the overall health, profitability, and growth of assigned client accounts. This includes ensuring consistent delivery quality, maintaining positive executive-level client relationships, driving account revenue expansion, and achieving internal financial and operational targets. The role requires balancing account planning, sales execution, governance, and delivery oversight, working closely with Strategy and Delivery teams to ensure OSF Digital executes to a high standard while meeting client expectations.
Core Responsibilities
- Financial
- Own and manage account-level revenue, bookings and account margin.
- Provide weekly forecast updates of the opportunities.
- Deliver accurate monthly forecasting (pipeline and bookings).
- Working with delivery to ensure account margin and revenue is aligned with goals.
- Ensure corrective action plans are in place for underperforming accounts.
- Client Relationship & Governance
- Act as executive escalation point for clients.
- Lead or represent OSF Digital at Quarterly Business Reviews and governance meetings with client stakeholders.
- Monitor and report on account health metrics (satisfaction and adoption).
- Foster and build a relationship with the client to drive and build new opportunities to expand the services of OSF Digital.
- Delivery Oversight
- Partner with Delivery Leaders to ensure project execution meets time, budget, and scope commitments.
- Review weekly RAG status and financial performance across engagements.
- Proactively identify risks and initiate mitigation actions.
- Growth & Expansion
- Develop and execute account plans for each top-tier account.
- Identify and progress cross-sell / upsell opportunities.
- Ensure pipeline coverage supports account growth targets.
- Internal Collaboration & Leadership
- Coordinate with global OSF functions (Delivery, Strategy, Marketing) to bring the right capabilities into accounts.
- Provide leadership, coaching, and guidance to Client Services Managers / Account Leads.
- Share lessons learned and best practices across the wider Client Services community.
Key Skills and Experience:
- Strong communication, negotiation, and interpersonal skills.
- Strategic thinking, problem-solving, and leadership abilities.
- Experience in project delivery is highly valued as this role works in close collaboration with Clients and Delivery teams.
Client Services Director in Cardiff employer: OSF Digital
At OSF Digital, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Client Services Director, you will benefit from our commitment to employee growth through leadership development opportunities and a supportive environment that encourages professional advancement. Located in a vibrant area, our team enjoys a dynamic workplace where creativity thrives, and every contribution is valued, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director in Cardiff
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like OSF Digital.
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We think you need these skills to ace Client Services Director in Cardiff
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to OSF Digital.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of OSF Digital. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at OSF Digital
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with OSF Digital, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at OSF Digital, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for OSF Digital could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at OSF Digital as they’re likely seeking a candidate who can enhance their workplace culture.
