Patient Services Advisor - Weekends in Hemel Hempstead

We have an exciting opportunity for a Patient Services Advisor to join our Front of House team based in Hemel Hempstead. You will join us on a weekend, part-time, permanent basis, and in return, you will receive a competitive salary plus benefits.

Main Duties of the Job

• To welcome visitors and patients to OSH and to assist them in accessing the appropriate service or healthcare professional, in a courteous, efficient and effective way.
• Maintain a visible presence and be pro‑active in communicating with patients, doctors, consultants, and other members of the clinic team.
• To undertake a variety of administrative duties including those associated with billing and payments, to ensure the smooth running of the clinic.

About Us

At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare for our patients, our people and our community. Based in Hemel Hempstead, we bring together world‑class expertise with cutting‑edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high‑quality care more connected and accessible for everyone. What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on. Working with us means joining a growing, forward‑thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare – 7 days a week, 365 days a year.

About You

The ideal candidate will have the following skills and experience:

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Experience of working in a public reception environment and managing face‑to‑face communications with patients/members of the public.
• Good numeracy, keyboard and computer skills with excellent written and verbal communication skills.

Benefits We Offer

We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success. We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package. We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.

• 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave (Pro rata for part‑time staff)
• Contributory pension scheme
• Life Insurance
• Private Medical Insurance (upon completion of probationary period)
• Contribution towards Eye Care
• Cycle to Work Scheme
• Employee Assistance
• Discounted Cinema Tickets
• Car Discounts
• Free on‑site parking

Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK. Please note — this role does not qualify for Certificate of Sponsorship. The closing date for applications is 7/7/2026 however, please note that we may close the advert earlier if there is a significant number of applications. Click apply today to be considered for the Patient Services Advisor role – we would love to hear from you!

Person Specification

Education / Qualifications

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Evidence of completing Microsoft Office training.

Experience

• Experience of working in a public reception environment.
• Experience managing face‑to‑face communication with the patients/public.
• Experience of using electronic patient record systems.

Knowledge / Skills

• Good numeracy, keyboard and computer skills.
• Excellent communication skills both written and oral.
• Ability to prioritise workload.
• An understanding, acceptance, and adherence to the need for confidentiality.
• Ability to work in a busy hospital environment.
• Knowledge of dealing with aspects of billing.

Quality / Attributes / Others

• Ambassador for the brand, who puts the patient first in all they do.
• Articulate and confident communicator.
• Demonstrates OSH Values.
• High levels of engagement.
• Ability to work without direct supervision and determine own workload priorities.
• High standards of personal presentation appropriate to a quality healthcare environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.