At a Glance
- Tasks: Provide 1st line IT support and assist with user issues in a healthcare setting.
- Company: Join One Stop Healthcare, a forward-thinking private hospital in Hemel Hempstead.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and a contributory pension scheme.
- Other info: Full training provided; perfect for new graduates eager to learn.
- Why this job: Make a real difference in healthcare while developing your IT skills in a supportive team.
- Qualifications: GCSEs in English and Maths; any degree or relevant experience is a plus.
The predicted salary is between 24750 - 30250 £ per year.
Location: Hemel Hempstead, Hertfordshire, United Kingdom
Earnings: We have an exciting opportunity for an IT Support Engineer to join our IT team based in Hemel Hempstead. You will join us on a full-time, permanent basis, working 1100AM - 0700PM and in return, you will receive a competitive salary plus benefits.
About Us: At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.
What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.
Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare – 7 days a week, 365 days a year.
About the role: Your responsibilities will include:
- The IT Support Engineer will be the primary professional responsible for providing 1st line support of the company IT & network infrastructure, associated applications, hardware, and user-base.
- The role comprises of supporting the company user base with day-to-day issues and requests and being the key person to work alongside and coordinate work with current IT suppliers and software vendors.
- This is a technical support role requiring basic IT understanding and an appetite to provide a high level of customer service throughout a private healthcare setting.
- There will also be opportunities to participate and undertake tasks in projects throughout the business.
We welcome applications from new graduates and candidates who may not have all the relevant experience or requirements detailed in the person specification and job description. We are looking for someone who is proactive, eager to learn and aligned with our values. Full training and support will be provided to the successful candidate where required.
About you: The ideal candidate will have the following skills and experience:
- Good standard of general education with GCSE (or equivalent) including English and Mathematics.
- Any Degree level qualification or relevant industry experience with an interest in pursuing a career in IT.
- Excellent communication skills and a team player.
Benefits we offer: We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.
We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package.
We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.
Benefits include:
- 33 days annual leave inc of bank holidays, increasing with length of service and opportunity to buy/sell leave.
- Contributory pension scheme.
- Life Insurance.
- Private Medical Insurance (upon completion of probationary period).
- Contribution towards Eye Care.
- Cycle to Work Scheme.
- Employee Assistance.
- Discounted Cinema Tickets.
- Free on-site parking.
Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.
Please note - this role does not qualify for Certificate of Sponsorship. The closing date for applications is 14 September 2026 however, please note that we may close the advert earlier if there is a significant number of applications.
IT Support Engineer in Hemel Hempstead employer: OSD Healthcare
OSD Healthcare is an excellent employer, offering a supportive and collaborative work environment in Hemel Hempstead. With benefits such as a contributory pension scheme, holiday pay, and discounted cinema tickets, we prioritise employee well-being and growth opportunities, making it a fulfilling place to contribute to patient care and make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Hemel Hempstead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OSD Healthcare values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OSD Healthcare might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OSD Healthcare!
✨Direct Apply to OSD Healthcare
Let's not forget to apply directly through the OSD Healthcare website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Hemel Hempstead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OSD Healthcare.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OSD Healthcare. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OSD Healthcare
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
