At a Glance
- Tasks: Lead the front office team to deliver exceptional guest service and oversee daily operations.
- Company: Join Oscars Group, a dynamic hospitality leader with 46+ venues across Australia.
- Benefits: Enjoy free onsite parking, staff discounts, training opportunities, and career growth.
- Other info: Flexible working hours, including evenings and weekends, are required.
- Why this job: Be part of a vibrant team in a premium hotel, enhancing guest experiences and driving service excellence.
- Qualifications: Previous front office experience and strong leadership skills are essential for this role.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.
About the Venue
Novotel Sydney Brighton Beach is a premium 4.5-star resort-style hotel overlooking the white sandy beaches of Brighton-Le-Sands and Sydney’s beautiful Botany Bay. The hotel is currently undergoing a major refurbishment, positioning it as one of NSW’s leading destinations for food & beverage, accommodation, and events.
About the Role
We are seeking an enthusiastic and guest-focused Front Office Supervisor to join our leadership team. In this hands-on role, you will oversee the daily operations of the front office, ensuring the smooth and efficient delivery of exceptional guest service. You will play a key part in mentoring the team, driving a culture of service excellence, and supporting the Rooms Division Manager in achieving operational and financial goals.
Key Responsibilities
- Supervise, support, and motivate the front office team to deliver exceptional service at every touchpoint
- Ensure seamless check-in, check-out, and reservations processes while maintaining accurate records
- Resolve guest enquiries, requests, and complaints with professionalism and a solution-focused approach
- Coordinate with housekeeping, maintenance, and other departments to ensure a cohesive and memorable guest experience
- Monitor and maintain front office procedures, cash handling, billing, and audit processes in line with company policies
- Train, coach, and develop team members, fostering a positive, engaged, and high-performing team culture
- Assist with rostering, workforce planning, and managing daily staffing levels to meet business needs
- Uphold and promote workplace health and safety, hygiene, and brand standards at all times
About You
- Previous experience in front office or guest services, ideally in a hotel environment, with exposure to supervisory responsibilities
- Strong leadership and interpersonal skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written, with a passion for guest engagement
- Professional, calm, and solutions-oriented approach, particularly during busy periods or when resolving guest concerns
- Sound knowledge of front office and reservation systems (familiarity with Opera or similar systems is an advantage)
- High attention to detail and accuracy in handling guest accounts, billing, and reporting
- Flexibility to work a rotating roster, including evenings, weekends, and public holidays
Benefits include free onsite parking while on shift, access to Accor Hotels staff rates, discounts on food & beverage across all Oscars Group venues, internal and external training opportunities, career growth opportunities within Oscars Group across 46+ outstanding venues, and an Employee Assistance Program (EAP) for you and your immediate family.
Front Office Supervisor in Brighton employer: Oscars Group
Oscars Group is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee development. With access to extensive training opportunities, competitive staff benefits, and a commitment to career growth across its diverse portfolio of venues, employees can thrive in a supportive environment while enjoying the stunning location of Novotel Sydney Brighton Beach. Join us to be part of a passionate team dedicated to delivering excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Brighton
✨Tip Number 1
Familiarise yourself with the Novotel Sydney Brighton Beach and its offerings. Understanding the hotel's unique features and recent refurbishments will help you demonstrate your enthusiasm and knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've motivated and developed teams in previous roles. Be ready to discuss specific situations where you resolved guest complaints or improved service standards.
✨Tip Number 3
Network with current or former employees of Oscars Group or similar hospitality venues. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview.
✨Tip Number 4
Be prepared to discuss your experience with front office systems like Opera. If you have any certifications or training related to these systems, make sure to mention them, as they can set you apart from other candidates.
We think you need these skills to ace Front Office Supervisor in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in front office or guest services, particularly any supervisory roles. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the Oscars Group. Mention specific experiences that align with the responsibilities of the Front Office Supervisor role, such as mentoring team members or resolving guest complaints.
Prepare for Application Questions:Anticipate the application questions regarding your experience with work rosters, property management systems, and guest services. Prepare concise and relevant examples that highlight your skills and achievements in these areas.
Highlight Your Leadership Skills:In your application, emphasise your leadership and interpersonal skills. Provide examples of how you have motivated teams and maintained high service standards, especially during busy periods.
How to prepare for a job interview at Oscars Group
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've motivated and inspired your team in previous roles, especially during busy periods.
✨Know the Venue Inside Out
Familiarise yourself with Novotel Sydney Brighton Beach and its offerings. Understanding the hotel's unique features and recent refurbishments will help you answer questions confidently and show your enthusiasm for the role.
✨Prepare for Guest Scenarios
Expect questions about handling guest complaints or difficult situations. Think of specific instances where you've resolved issues effectively, showcasing your calm and solutions-oriented approach.
✨Highlight Your Technical Knowledge
Be ready to discuss your experience with front office systems, particularly Opera or similar platforms. Mention any relevant training or certifications that demonstrate your technical proficiency.
