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For Companies At a Glance
- Tasks: Engage with customers and renew subscriptions while delivering exceptional service.
- Company: Leading customer support provider with a focus on growth and development.
- Benefits: Hybrid work model, ongoing training, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
A leading customer support provider is seeking a Customer Support Executive for a hybrid role in Telford/Newport. You will be vital in engaging with customers and renewing subscriptions while ensuring a top-tier service experience.
The ideal candidate will have:
- A background in customer service
- Strong communication skills
- Attention to detail
With ongoing training and support, this role offers excellent opportunities for growth as the company expands in the UK.
Customer Success & Renewals Executive in Telford employer: Oscar
Contact Detail:
Oscar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Renewals Executive in Telford
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your past experiences that highlight your skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with the hiring team, let them know why you're excited about working in customer success and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Success & Renewals Executive in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've engaged with customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Attention to Detail: Double-check your application for any typos or errors. We value attention to detail, especially in a role that involves engaging with customers. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oscar
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to ensure their satisfaction. This will show that you understand the importance of a top-tier service experience.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey your ideas effectively.
✨Highlight Attention to Detail
Prepare examples that demonstrate your attention to detail. Whether it’s about managing customer accounts or ensuring accurate renewals, having specific instances ready will help you stand out as someone who takes pride in their work.
✨Express Your Growth Mindset
This role offers excellent opportunities for growth, so be sure to express your enthusiasm for learning and development. Share any relevant training or courses you've taken and how they’ve prepared you for this position, showing that you're eager to grow alongside the company.
