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- Tasks: Lead a team of IT support engineers and ensure top-notch service delivery.
- Company: Join a leading Managed Service Provider in the vibrant Warwick area.
- Benefits: Competitive salary, opportunities for growth, and hands-on experience with cutting-edge technology.
- Why this job: Step into a key role with mentorship opportunities and impactful client interactions.
- Qualifications: Strong IT support background; management experience is a plus but not required.
- Other info: Field-based role requiring a full UK driver's license for client visits.
The predicted salary is between 28000 - 42000 £ per year.
We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Warwick area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base.
Key Responsibilties:
Lead and mentor a team of IT support & field engineers, providing guidance and technical expertise.
Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals.
Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met.
Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations.
Manage user accounts and permissions using Active Directory.
Perform basic server administration tasks such as file sharing, security management, and user access control.
Support and maintain Microsoft 365 environments, including troubleshooting and administration.
Work with virtualization technologies such as VMware and Hyper-V.
Implement and oversee backup and disaster recovery solutions.
Communicate effectively with clients and internal stakeholders, translating technical issues into user-friendly solutions. * Visit client sites to help with onboarding & deal with any serious issues.
Experience in a team lead/management role is not essential.. we will consider candidates who have a very strong support background and who are looking to take a step up into a lead role.
The Technology You’ll Be Working With:
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Azure
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Microsoft Server: MS Server, MS Clustering, AD, Group Policy
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Virtualization: VMware, ESXi, Hyper-V, vSphere
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Server Hardware: HPE & Dell Servers
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Microsoft Azure
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Office 365
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Backup Technologies: Veeam Backup, Replication
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TCP/IP, DNS, WINS, DHCP
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PowerShell
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SAN (HPE)
There is a field-based element to this role, where you will be required to visit client sites to help with onboarding new customers/ deal with any escalated issues. A full UK driver’s license is essential.
IT Support Team Lead – £35,000 – MSP – Warwick
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
IT Support Team Lead - £35,000 - MSP - Warwick employer: Oscar
Contact Detail:
Oscar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead - £35,000 - MSP - Warwick
✨Tip Number 1
Familiarize yourself with the technologies mentioned in the job description, especially Azure, Microsoft Server, and virtualization tools like VMware and Hyper-V. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Highlight any previous experience where you've led a team or mentored others, even if it wasn't in an official capacity. This will demonstrate your leadership potential and ability to guide a team of IT support engineers.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in the past, particularly those related to network configurations and user account management. Being able to articulate your problem-solving process will impress interviewers.
✨Tip Number 4
Since this role involves client interaction, practice your communication skills. Be ready to explain complex technical concepts in simple terms, as this will be crucial when dealing with clients and internal stakeholders.
We think you need these skills to ace IT Support Team Lead - £35,000 - MSP - Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and any leadership roles you've held. Emphasize your technical skills, especially with the technologies mentioned in the job description like Azure, Microsoft Server, and virtualization technologies.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you're a great fit. Mention specific experiences where you've led a team or resolved complex technical issues, and how you can contribute to the company's success.
Showcase Communication Skills: Since effective communication is key in this role, provide examples in your application of how you've successfully translated technical issues into user-friendly solutions for clients or team members.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of how you've tackled technical challenges in the past. This could include troubleshooting network issues or managing service desk operations.
How to prepare for a job interview at Oscar
✨Showcase Your Leadership Skills
Even if you haven't held a formal team lead position, highlight any experiences where you've mentored or guided others. Discuss how you can motivate and support your team to ensure high service delivery.
✨Demonstrate Technical Expertise
Be prepared to discuss your hands-on experience with the technologies listed in the job description, such as Azure, Microsoft 365, and virtualization tools. Provide specific examples of how you've resolved technical issues in the past.
✨Communicate Clearly
Since effective communication with clients and stakeholders is crucial, practice explaining complex technical concepts in simple terms. This will show your ability to translate technical jargon into user-friendly language.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially related to network issues or service desk operations. Think of scenarios where you've successfully managed ticket queues or resolved escalated issues.
