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- Tasks: Provide tech support, troubleshoot issues, and maintain documentation.
- Company: Join a dynamic IT team dedicated to client satisfaction and innovation.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values problem-solving and creativity.
- Qualifications: Strong knowledge of hardware, software, and networking concepts required.
- Other info: Opportunity to work on-site with clients and gain hands-on experience.
The predicted salary is between 30000 - 42000 £ per year.
Provide technical support to end users and clients, resolving technical issues escalated from the 1st line support team, and ensuring that service levels are maintained.
Work closely with clients to troubleshoot issues and identify root causes, providing guidance and expertise to resolve problems.
Create and maintain technical documentation, including technical diagrams, procedures, and knowledge articles.
Assist with technical escalation management and provide guidance and support to junior support team members.
Troubleshoot and resolve hardware and software issues on workstations, laptops, and mobile devices.
Perform routine maintenance and updates to operating systems, applications, and anti-virus software. Ensure compliance with IT policies, procedures, and security standards.
Attend customer sites to perform maintenance checks and various IT installations.
Skills Desired:
- Excellent knowledge of desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Strong knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN.
- Experience in diagnosing and resolving technical issues related to desktops, laptops, mobile devices, and peripherals.
- Familiarity with Active Directory and user account management.
- Knowledge of basic server administration tasks such as user management, file shares, and security.
Information Technology Support Specialist employer: Oscar
Contact Detail:
Oscar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Mac OS, and Linux. Being able to demonstrate your hands-on experience with these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your networking knowledge, especially TCP/IP, DHCP, DNS, and VPN. Consider preparing some real-world examples of how you've used this knowledge to troubleshoot issues in previous roles.
✨Tip Number 3
Showcase your ability to create and maintain technical documentation. Think about instances where you've developed guides or procedures, as this will highlight your organisational skills and attention to detail.
✨Tip Number 4
If you have experience with Active Directory and user account management, be ready to discuss it. Prepare to explain how you've managed user accounts and resolved related issues, as this is a key aspect of the role.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your knowledge of operating systems, hardware troubleshooting, and networking concepts.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the team.
Highlight Technical Skills: In your application, clearly list your technical skills, such as familiarity with Active Directory, server administration, and any experience with mobile devices. This will help demonstrate your qualifications.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Oscar
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with various operating systems and hardware. Highlight specific examples of how you've resolved technical issues in the past, especially those related to desktops, laptops, and mobile devices.
✨Demonstrate Problem-Solving Skills
During the interview, you may be presented with hypothetical technical scenarios. Practice articulating your thought process for troubleshooting these issues, focusing on identifying root causes and proposing effective solutions.
✨Familiarise Yourself with Networking Concepts
Brush up on your knowledge of networking fundamentals like TCP/IP, DHCP, and DNS. Be ready to explain how these concepts apply to real-world situations, as they are crucial for the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company's IT policies, team structure, and the tools they use. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
