First Line Support in Coventry

First Line Support Analyst – £24,000

Leicester | Hybrid after probation

The Company

Join a large UK enterprise supporting hundreds of branches nationwide. Their centralised IT team keeps systems running smoothly and offers a clear path for progression, training, and salary growth.

The Role

You’ll be the first point of contact for customer issues – logging tickets, troubleshooting problems, and escalating when needed. It’s a hands-on role ideal for someone looking to build strong foundations in IT support.

What You’ll Do

• Handle first-line support calls and tickets
• Log and manage issues through the helpdesk
• Troubleshoot software/application problems
• Escalate complex issues to senior engineers
• Follow up to ensure high-quality resolutions
• Take part in ongoing technical training

What We’re Looking For

• Degree in IT/Computer Science (or similar)
• Eager to learn and grow in a fast-paced environment
• Strong communication skills
• Proactive and able to work well both independently and in a team

If you want real development, real exposure, and a clear career path – apply and take your first step into enterprise IT.