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- Tasks: Help customers facing financial difficulties with empathetic support and solutions.
- Company: Join a dynamic team in Manchester focused on customer financial wellbeing.
- Benefits: Enjoy hybrid working, private healthcare, 28 days holiday, and free office snacks.
- Why this job: Make a real impact by helping others while developing your career in a supportive environment.
- Qualifications: Experience in collections or financial support is essential; empathy is key.
- Other info: Immediate start available for the right candidate.
The predicted salary is between 27000 - 35000 £ per year.
We’re looking for an experienced Senior Collections Advisor to join our team based in Manchester. You will receive a base salary between £27,000 - 35,000 plus loads of great benefits including hybrid working, private health care, regular salary reviews and more!
- Hybrid working opportunities available after successful probation
- ~28 days’ holiday plus bank holidays
- ~ Private Medical Insurance – for you and your family
- ~ Pension Contribution scheme
- ~ Free Office Breakfasts, Snacks & Drinks
- ~ Retail Discounts
As a key member of our Collections Team, you’ll be the first point of contact for customers navigating financial difficulties. You'll provide empathetic, solutions-focused support and play a crucial role in helping them get back on track.
- Proactively managing your caseload and meeting key performance targets
- Experience in Payment Support, Collections, Reconciliations or Recoveries (essential)
- A strong understanding of financial support principles
- Empathy and a desire to help customers improve their financial wellbeing
Collections Advisor - Immediate Start employer: Oscar
Contact Detail:
Oscar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor - Immediate Start
✨Tip Number 1
Familiarise yourself with the latest trends in financial support and collections. Understanding the current landscape will not only help you in interviews but also show your commitment to the role.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully helped customers in financial distress. This will demonstrate your empathy and problem-solving skills, which are crucial for this position.
✨Tip Number 3
Research StudySmarter’s values and mission. Being able to align your personal values with ours during the interview can make a strong impression and show that you're a good cultural fit.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Collections Advisor role.
We think you need these skills to ace Collections Advisor - Immediate Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payment support, collections, reconciliations, or recoveries. Use specific examples to demonstrate your understanding of financial support principles and your ability to manage a caseload effectively.
Craft a Compelling Cover Letter: In your cover letter, express your empathy and desire to help customers improve their financial wellbeing. Mention how your previous experiences have prepared you for this role and why you are excited about the opportunity to join the Collections Team.
Highlight Key Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and customer service. Provide examples of how you've used these skills in past roles to support customers facing financial difficulties.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Oscar
✨Show Your Empathy
As a Collections Advisor, empathy is key. Be prepared to share examples of how you've helped customers in difficult financial situations. This will demonstrate your ability to connect with clients and provide the support they need.
✨Know Your Financial Principles
Brush up on your understanding of financial support principles before the interview. Being able to discuss these concepts confidently will show that you are knowledgeable and capable of handling the responsibilities of the role.
✨Highlight Relevant Experience
Make sure to highlight your previous experience in payment support, collections, or reconciliations. Prepare specific examples of your achievements in these areas to showcase your expertise and how it aligns with the job requirements.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and the company. You might want to inquire about the team dynamics or the types of cases you would be handling, which can also help you gauge if it's the right fit for you.
