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- Tasks: Support older residents with housing management and ensure their wellbeing.
- Company: Established social housing provider dedicated to quality services.
- Benefits: Competitive pay, potential for permanent role, and valuable experience.
- Why this job: Make a real difference in the lives of older residents while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Opportunity for growth in a supportive and engaging environment.
Are you an experienced Supported Housing Management professional? Do you enjoy working with older residents and delivering high-quality housing services? My client, a well-established social housing provider, is seeking an experienced Tenancy Support Officer to support an Over 55s housing service in Harlow, Essex. This is a full-time interim role initially until end of April 2026, with a strong view to extension and the potential to transition to a permanent position.
Vacancy Brief
- Service: Over 55s Housing
- Pay Rate: £16.00 per hour PAYE
- Contract: Interim until April 2026 (with extension / temp-to-perm potential)
- Hours: Full time – Monday to Friday, 9am–5pm
- Location: Harlow, Essex
- Working Pattern: Office / scheme-based
- Compliance: DBS required (level dependent on service)
Key Responsibilities
- Act as the main point of contact for residents, providing high-quality housing management support.
- Report and monitor repairs and maintenance issues, liaising with contractors to ensure timely resolution.
- Carry out defect checks, property inspections, and ensure buildings remain safe, secure, and compliant.
- Make regular welfare calls to residents and respond to customer queries in a professional and supportive manner.
- Manage rent accounts, including monitoring arrears and supporting income recovery processes.
- Ensure the scheme complies with health & safety requirements, including routine checks and record keeping.
- Prepare and distribute weekly resident newsletters and coordinate communication within the scheme.
- Organise and facilitate resident meetings, promoting engagement and community involvement.
- Maintain accurate housing management records and update internal systems in line with policies and procedures.
- Work collaboratively with internal teams and external partners to ensure excellent service delivery.
Skills & Experience Required
- Proven experience in housing management, ideally within supported housing, sheltered housing, or older persons services.
- Strong understanding of repairs reporting, rent management, tenancy compliance, and health & safety.
- Excellent communication skills, with the ability to engage confidently and sensitively with older residents.
- Organised, proactive, and able to manage a varied workload independently.
- Comfortable producing written communications such as newsletters and resident updates.
- Confident using housing management systems and standard IT packages.
What This Role Offers
This role provides valuable experience within an older persons housing service, strengthening skills across:
- Housing & scheme management
- Resident engagement & wellbeing
- Repairs, defects & compliance
- Rent management & arrears
- Health & safety oversight
With genuine potential to extend or move into a permanent role, this is an excellent opportunity for an experienced housing professional seeking stability and progression.
Tenancy Support Officer employer: Oscar Underhill Recruitment Solutions Ltd
Contact Detail:
Oscar Underhill Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of supported housing and the specific needs of older residents. We recommend practising common interview questions and scenarios related to tenancy support, so you can showcase your expertise with confidence.
✨Tip Number 3
Don’t forget to highlight your communication skills! When chatting with potential employers, share examples of how you've effectively engaged with residents in the past. This will show them that you’re not just qualified, but also a great fit for their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Tenancy Support Officer gig! We make it easy for you to submit your application and keep track of your progress, so you can focus on preparing for those all-important interviews.
We think you need these skills to ace Tenancy Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Support Officer role. Highlight your experience in housing management and working with older residents, as this will show us you’re a great fit for our team.
Showcase Your Communication Skills: Since you'll be engaging with residents regularly, it’s important to demonstrate your excellent communication skills. Use clear and friendly language in your written application to reflect how you’d interact with our residents.
Highlight Relevant Experience: Don’t forget to mention any previous roles related to supported housing or older persons services. We want to see how your background aligns with the responsibilities of the Tenancy Support Officer position.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Oscar Underhill Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of supported housing and the specific needs of older residents. Familiarise yourself with the key responsibilities listed in the job description, like repairs reporting and rent management, so you can confidently discuss how your experience aligns with these.
✨Showcase Your Communication Skills
As a Tenancy Support Officer, you'll need to engage sensitively with older residents. Prepare examples of how you've successfully communicated with diverse groups in the past. Think about times when you resolved conflicts or provided support, as these will demonstrate your ability to connect with residents.
✨Be Proactive
During the interview, highlight your organisational skills and proactive approach. Share specific instances where you took the initiative to improve processes or enhance resident engagement. This will show that you're not just reactive but also someone who can drive positive change.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, the challenges faced by the Over 55s service, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
