Support Administrator / Floating Support Coordinator

Housing Support Services Birmingham

Temporary Contract (Initially two months)

Excellent Pay Rate

Sociable Working Hours

Are you passionate about supporting vulnerable people and making a difference within your local community? Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services?

Client Snapshot

I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands. Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required. This is an excellent opportunity for someone who enjoys a varied role and has experience within housing support, homelessness services, supported accommodation, tenancy sustainment or floating support environments.

Vacancy Brief

Our client is seeking a Support Administrator / Floating Support Coordinator on an initial temporary basis covering sickness absence. This vacancy is for 30 hours per week. Excellent pay rate: Candidates will be paid GBP13.16 PAYE or GBP16.70 per hour Umbrella. Working Pattern: Predominantly Monday to Friday, 9:00am 5:00pm, with occasional late shifts of 1:00pm 9:00pm as required. This vacancy is based in Bordesley Green, Birmingham. The initial contract will be for approximately two months, although there is potential for this to be extended. Candidates must have previous experience within housing support, homelessness, supported accommodation, floating support, tenancy support or a similar support environment. The role is subject to an Enhanced DBS covering the Adult and/or Child Workforce.

Responsibilities

• Provide administrative support to the Floating Support Team and help ensure the smooth delivery of services.
• Manage and process referrals into the service, ensuring all information is recorded accurately and efficiently.
• Liaise with internal departments, external agencies and referral partners to promote the service and maximise referral opportunities.
• Maintain accurate records, case notes and client information using internal systems and databases.
• Support lead workers and the wider team with service coordination, appointment scheduling and general administration duties.
• Monitor referral activity and assist with the effective management of service demand.
• Communicate with service users, partner organisations and stakeholders regarding appointments, support arrangements and service availability.
• Where required, hold a small floating support caseload and provide practical support to service users within the community.
• Assist service users to access relevant services, benefits, housing options and specialist support agencies where appropriate.
• Contribute towards achieving service outcomes and maintaining compliance with organisational procedures.

Role Experience

• Previous experience within Housing Support, Homelessness, Floating Support, Supported Accommodation, Tenancy Sustainment or Supported Housing services.
• Experience managing referrals, service administration, case management systems and client records.
• Experience liaising with external agencies, local authorities, housing providers and support services.
• Strong organisational, communication and administrative skills.
• Experience supporting vulnerable adults, young people or individuals with complex needs would be advantageous.