At a Glance
- Tasks: Manage rent accounts, recover arrears, and support customers in social housing.
- Company: Established social housing provider with a focus on community support.
- Benefits: Competitive pay, hybrid working options, and valuable experience in social housing.
- Other info: Opportunity for career growth and to work with vulnerable communities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in income management and strong communication skills required.
Income Officer – Social Housing
Contract: Temporary sickness cover, initially for up to three to four months Hybrid working: Potentially 2–3 days from home once fully trained
We are recruiting an experienced Income Officer for a well-established social housing provider.
The role involves managing rent accounts, recovering arrears and supporting customers to sustain their tenancies.
You will initially work from the office, with hybrid working potentially available once you are familiar with the organisation’s processes.
Key responsibilities
- Manage current and former-tenant rent accounts and arrears cases.
- Identify financial difficulties and take early action to prevent arrears escalating.
- Agree realistic and sustainable repayment arrangements.
- Set up payment methods, including Direct Debits.
- Advise customers about Housing Benefit, Universal Credit and financial support.
- Support vulnerable customers and make appropriate referrals.
- Prepare legal notices, witness statements, court papers and case files.
- Present rent-arrears cases independently at court without legal representation.
- Recommend appropriate court outcomes and challenge decisions where necessary.
- Attend evictions when required.
- Complete occasional home visits across Bromsgrove and surrounding areas.
- Maintain accurate case notes and comply with GDPR and safeguarding requirements.
- Work with internal teams, DWP, local authorities, Citizens Advice, courts and solicitors.
About you
- Previous income management or rent-arrears experience within social housing.
- Strong court attendance and advocacy experience.
- Knowledge of the Pre-Action Protocol and possession proceedings.
- Experience supporting vulnerable customers.
- Strong communication, negotiation and organisational skills.
- Experience using Aareon QL or Mobysoft Rent Sense is highly desirable.
- A full UK driving licence and access to an appropriately insured vehicle are essential.
- A basic DBS check will be required.
Please apply with an up-to-date CV outlining your recent social-housing income management, court attendance and systems experience.
Income Officer – Rent Arrears Officer – Income Management – Rent Recovery Officer – Housing Officer – Social Housing – Housing Association – Tenancy Sustainment – Rent Collection – Arrears Recovery – Court Attendance – Possession Proceedings – Pre-Action Protocol – Universal Credit – Welfare Benefits – Financial Inclusion – Aareon QL – Mobysoft Rent Sense – Housing Management – Home Visits – Customer Service – Vulnerable Customers – Bromsgrove – Worcestershire – Redditch – Kidderminster – Birmingham – West Midlands
Rents Officer employer: Oscar Underhill Recruitment Solutions Ltd
As a Mental Health Support Worker, you will join a compassionate team dedicated to empowering young people aged 16-21 in a supportive residential environment. Our company fosters a culture of inclusivity and professional growth, offering ongoing training and development opportunities to enhance your skills. With competitive pay and a commitment to employee well-being, we provide a rewarding workplace where you can make a meaningful impact on the lives of those we serve.
Contact Details:
Oscar Underhill Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rents Officer
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Oscar Underhill Recruitment Solutions Ltd, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Rents Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Oscar Underhill Recruitment Solutions Ltd. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Oscar Underhill Recruitment Solutions Ltd. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Oscar Underhill Recruitment Solutions Ltd
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Oscar Underhill Recruitment Solutions Ltd.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Rents Officer role at Oscar Underhill Recruitment Solutions Ltd, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Oscar Underhill Recruitment Solutions Ltd that you can think critically and act effectively under pressure.
