At a Glance
- Tasks: Manage supported living properties and deliver top-notch housing services.
- Company: Established UK housing provider with a strong focus on social impact.
- Benefits: Competitive pay, hybrid working, and potential for permanent role.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your housing management skills.
- Qualifications: Experience in housing management and excellent customer service skills.
Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026, with the potential for a permanent position.
Vacancy Brief
- Contract: Interim until August 2026
- Hours: Full time – 37.5 hours per week
- Hybrid working options available.
- Working Pattern: Monday–Friday, 9am–5pm
- Location: Leeds LS1
- Pay Rate: £16.87 PAYE
- Compliance: Standard DBS required
- Travel: Full UK driving license & access to a vehicle required
- Mileage: Paid at 45p per mile (with business insurance)
Key Responsibilities
- Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
- Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
- Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
- Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
- Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
- Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.
- Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
- Work collaboratively with internal teams and external partners—local authorities, police, fire service, contractors—to ensure positive community outcomes.
- Support voids management by ensuring swift property turnaround and readiness for new tenants.
- Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
- Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.
Skills & Outcomes of This Role
- Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
- Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate.
- Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.
- Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.
- Experience working with repairs teams, maintenance operatives and external contractors.
- Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
- Ability to analyse patch performance data and contribute to service improvement and community wellbeing.
Housing Officer in Leeds employer: Oscar Underhill Recruitment Solutions Ltd
Join a leading UK housing provider in Leeds as a Housing Officer, where you will be part of a supportive team dedicated to delivering exceptional housing services. Enjoy a hybrid working model, competitive pay, and opportunities for professional growth while making a meaningful impact in the community by supporting vulnerable clients and ensuring safe, well-maintained living environments. With a strong focus on employee development and collaboration, this role offers a rewarding career path in social housing.
Contact Details:
Oscar Underhill Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission in supported living. Show them you're not just looking for any job, but that you're genuinely passionate about making a difference in social housing.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and handling ASB cases. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Officer in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in tenancy management and customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Show Your Passion:Let your enthusiasm for delivering excellent housing services shine through in your application. Share any relevant experiences that demonstrate your commitment to supporting vulnerable clients and improving community outcomes. We love seeing candidates who are genuinely passionate about the role!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences easy to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Oscar Underhill Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, tenancy laws, and compliance issues. Familiarise yourself with the specific responsibilities of a Housing Officer, especially around anti-social behaviour and safeguarding. This will show that you're not just interested in the role, but that you understand it inside out.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve resolved conflicts or supported vulnerable clients. Being able to demonstrate your excellent customer service skills will be key, as this role is all about helping people.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, like managing rent arrears or dealing with anti-social behaviour. Practising these scenarios can help you articulate your thought process and problem-solving abilities effectively.
✨Highlight Your Teamwork Experience
This role involves working closely with various teams and external partners. Be prepared to discuss your experience in collaborative environments. Share examples of how you’ve worked with local authorities, maintenance teams, or other agencies to achieve positive outcomes in your previous roles.
