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- Tasks: Manage supported living properties and deliver top-notch housing services.
- Company: Established UK housing provider with a strong focus on social impact.
- Benefits: Competitive pay, full-time hours, and potential for permanent role.
- Why this job: Make a real difference in people's lives while building your career in social housing.
- Qualifications: Experience in housing management and excellent customer service skills required.
- Other info: Great opportunity for career progression in various housing roles.
Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until March 2026, with the potential for an extension.
Vacancy Brief
- Contract: Interim until March 2026 (temp to perm opportunity)
- Hours: Full time – 37.5 hours per week
- Location: Barnet (North London)
- Working Pattern: Monday–Friday, 9am–5pm
- Pay Rate: £14.38 PAYE
- Compliance: Standard DBS required
- Travel: Full UK driving license & access to a vehicle required
- Mileage: Paid at 45p per mile (with business insurance)
Key Responsibilities
- Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
- Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
- Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
- Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
- Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
- Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.
- Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
- Work collaboratively with internal teams and external partners—local authorities, police, fire service, contractors—to ensure positive community outcomes.
- Support voids management by ensuring swift property turnaround and readiness for new tenants.
- Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
- Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.
Skills & Outcomes of This Role
- Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
- Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate.
- Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.
- Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.
- Experience working with repairs teams, maintenance operatives and external contractors.
- Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
- Ability to analyse patch performance data and contribute to service improvement and community wellbeing.
This role provides an excellent platform for career progression into areas such as: Housing Management, Supported Housing, ASB Specialist Roles, Income Management, Compliance, Neighbourhood Management, Tenancy Sustainment, Scheme Management, Community Housing Services.
Housing Officer employer: Oscar Underhill Recruitment Solutions Ltd
Contact Detail:
Oscar Underhill Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission in supported living. Practise common interview questions and think of examples that showcase your skills in tenancy management and customer service.
✨Tip Number 3
Showcase your passion for social housing! During interviews, share stories about how you've positively impacted tenants' lives or improved community outcomes. This will demonstrate your commitment to the role and resonate with potential employers.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, you'll be part of a community that values your contributions to housing services.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight your experience in tenancy management, arrears recovery, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for delivering excellent housing services and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience with supported living or social housing. Mention specific examples of how you've handled ASB cases or managed tenancies effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Oscar Underhill Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, tenancy laws, and compliance issues. Familiarise yourself with the key responsibilities listed in the job description, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Housing Officer, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully engaged with clients, resolved issues, or supported vulnerable individuals. This will demonstrate your ability to handle the diverse needs of tenants.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with anti-social behaviour or managing rent arrears. Think through potential scenarios beforehand and outline your approach, focusing on collaboration with multi-agency partners and effective communication.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, challenges faced in the role, or opportunities for professional development. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
