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- Tasks: Manage supported living properties and deliver top-notch housing services.
- Company: Established UK housing provider with a strong focus on supported living.
- Benefits: Competitive pay, full-time hours, and potential for permanent role.
- Why this job: Make a real difference in people's lives while building your career in social housing.
- Qualifications: Experience in housing management and excellent customer service skills.
- Other info: Opportunity for career progression in various housing roles.
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Northamptonshire | £16.37 per hour | 37.5 hours | Mon–Fri | Temp
Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until March 2026, with the potential for an extension.
- Role: Housing Officer
- Contract: Interim until March 2026 (temp to perm opportunity)
- Hours: Full time – 37.5 hours per week
- Location: Northamptonshire patch (Peterborough, Kettering, Milton Keynes, High Wycombe & Oxfordshire)
- Working Pattern: Monday–Friday, 9am–5pm
- Pay Rate: £16.37 PAYE
- Compliance: Standard DBS required
- Travel: Full UK driving licence & access to a vehicle required
- Mileage: Paid at 45p per mile (with business insurance)
Key Responsibilities:
- Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
- Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
- Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
- Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
- Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
- Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.
- Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
- Work collaboratively with internal teams and external partners—local authorities, police, fire service, contractors—to ensure positive community outcomes.
- Support voids management by ensuring swift property turnaround and readiness for new tenants.
- Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
- Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.
Skills & Outcomes of This Role:
- Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
- Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate.
- Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.
- Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.
- Experience working with repairs teams, maintenance operatives and external contractors.
- Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
- Ability to analyse patch performance data and contribute to service improvement and community wellbeing.
This role provides an excellent platform for career progression into areas such as:
- Housing Management
- Supported Housing
- ASB Specialist Roles
- Income Management
- Compliance
- Neighbourhood Management
- Tenancy Sustainment
- Scheme Management
- Community Housing Services
Housing Officer in Hardingstone employer: Oscar Underhill Recruitment Solutions Ltd
Contact Detail:
Oscar Underhill Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Hardingstone
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their mission in supported living. We want you to shine, so practice common interview questions and have some examples ready to showcase your skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Housing Officer position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Housing Officer in Hardingstone
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Housing Officer and how your skills match up. This will help you tailor your application to stand out!
Showcase Your Relevant Experience: When writing your application, highlight your experience in tenancy management, arrears recovery, and handling anti-social behaviour. We want to see how your past roles have prepared you for this position, so don’t hold back on those examples!
Be Personable and Professional: While we love a friendly tone, remember to keep it professional. Use clear language and avoid jargon. Show us your excellent customer service skills right from the start by being approachable and engaging in your writing.
Apply Through Our Website: Once you're ready, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Oscar Underhill Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, tenancy laws, and the specific responsibilities of a Housing Officer. Familiarise yourself with the key issues in social housing, especially around supported living, so you can speak confidently about how you would handle various scenarios.
✨Showcase Your Customer Service Skills
This role is all about delivering excellent housing services, so be ready to share examples of how you've successfully engaged with customers in the past. Think about times when you’ve resolved conflicts or supported vulnerable clients, as these experiences will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
As a Housing Officer, you'll be managing a varied caseload across different locations. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of a system or tool you use to stay organised.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities, especially regarding anti-social behaviour and safeguarding concerns. Practice articulating your thought process and decision-making steps clearly, as this will show your ability to handle real-life challenges in the role.
