Housing Officer in Dumfries

Housing Officer – Social Housing & Tenancy Management

Dumfries DG1 4ZZ | Covering Annandale | £29,152 per annum equivalent | £14.95 per hour PAYE | Monday–Friday | Temporary

Are you an experienced Housing Officer with strong knowledge of housing legislation, anti-social behaviour and tenancy management?

We are recruiting for an experienced Housing Officer to join a well-established UK housing provider, based in Dumfries (DG1) and covering the Annandale area.

This is a varied, customer-facing role involving complex housing cases, anti-social behaviour (ASB), safeguarding and tenancy sustainment. You will manage a designated housing patch, helping residents maintain successful tenancies and supporting safe, sustainable communities.

Vacancy Brief

• Role: Housing Officer
• Location: Dumfries DG1 4ZZ, covering Annandale
• Pay: £14.95 per hour PAYE (approximately £29,152 per annum equivalent)
• Hours: Monday–Friday, 9am–5pm
• Contract: Temporary assignment
• DBS: Enhanced DBS covering Child and Adult Workforce – Essential
• Driving: Full UK Driving Licence – Essential

Key Responsibilities

• Manage a portfolio of housing properties, delivering high-quality tenancy and neighbourhood management services.
• Investigate and resolve anti-social behaviour (ASB), tenancy breaches, neighbourhood disputes and complex customer situations.
• Apply relevant housing legislation, tenancy law and safeguarding procedures when managing cases.
• Support vulnerable residents with tenancy sustainment, independence and access to appropriate support services.
• Manage tenancy matters, including allocations, lettings, estate inspections, rent arrears and service charges.
• Identify safeguarding concerns and make appropriate referrals to relevant agencies.
• Carry out property inspections, identify repairs and maintenance issues, and liaise with contractors to ensure timely resolution.
• Support void management, property turnaround and compliance with housing standards.
• Work closely with local authorities, police, social services and other partners to resolve housing and community issues.
• Maintain accurate case records, manage customer complaints and contribute to service improvements.

Skills & Experience Required

• Previous experience as a Housing Officer, Neighbourhood Officer, Housing Manager or similar.
• Strong knowledge of housing legislation, tenancy law and housing management procedures.
• Proven experience managing ASB cases, tenancy breaches and complex customer situations.
• Experience supporting vulnerable residents, handling safeguarding concerns and sustaining tenancies.
• Knowledge of arrears management, allocations, property inspections and neighbourhood management.
• Excellent communication, negotiation, problem-solving and customer service skills.
• Strong organisational and IT skills, with the ability to manage a varied caseload independently.

Why Apply?

This role offers the opportunity to work with an established housing provider, develop your housing management expertise and make a meaningful difference to residents across Dumfries and Annandale.

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