At a Glance
- Tasks: Manage housing services, handle ASB cases, and conduct estate inspections.
- Company: Reputable housing provider with a focus on community support.
- Benefits: Competitive pay, flexible working options, and valuable experience in housing management.
- Other info: Opportunity for career growth and to work with diverse communities.
- Why this job: Make a difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in housing management and strong communication skills required.
Are you an experienced Housing Officer ready to hit the ground running? Do you have strong experience managing ASB and progressing cases through legal action? We are supporting a well-established housing provider seeking 4 x Housing Officers to join on an interim basis in a field-based, customer-facing role.
Vacancy Brief
- Contract: Interim (initial 2–3 months)
- Hours: Full time, Monday–Friday
- Location: Birmingham & Solihull patch
- Working Pattern: Site-based with some home working for admin
- Pay Rate: £21.70 PAYE / £28.00 Umbrella
- Travel: Full UK driving licence & access to a vehicle essential
Key Responsibilities
- Manage a housing patch, delivering proactive tenancy and housing management services
- Handle ASB cases end-to-end, including evidence gathering and legal escalation
- Prepare and serve legal notices and attend court where required
- Manage complex tenancy issues including fraud, abandonments, succession and unlawful occupation
- Conduct estate inspections, tenancy audits and customer visits
- Identify and respond to safeguarding concerns, making appropriate referrals
- Work with partners (police, social care, support services) to sustain tenancies
- Maintain accurate case records and produce clear written communications
Skills & Experience
- Experience in a Housing / Housing Officer role
- Strong ASB and legal case management experience
- Good knowledge of housing legislation and tenancy enforcement
- Ability to manage a varied caseload independently
- Confident handling challenging situations and conflict resolution
- Strong communication and organisational skills
- Experience working with vulnerable tenants and external agencies
- IT literate with housing systems/CRM experience
Housing Officer in Chelmsley Wood employer: Oscar Underhill Recruitment Solutions Ltd
Join a reputable housing provider in Birmingham and Solihull, where you will be part of a supportive team dedicated to making a positive impact in the community. With a focus on employee development, we offer opportunities for growth and training, alongside a flexible work culture that values work-life balance. Enjoy competitive pay rates and the chance to engage with diverse tenants while tackling meaningful challenges in housing management.
Contact Detail:
Oscar Underhill Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Chelmsley Wood
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on a vacancy or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ASB and legal case management knowledge. Be ready to share specific examples of how you've handled challenging situations in the past. This will show potential employers that you can hit the ground running!
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s during an interview or a casual chat with a recruiter, make sure you articulate your thoughts clearly and confidently. This is key in a customer-facing role like a Housing Officer.
✨Tip Number 4
Apply through our website for the best chance at landing that Housing Officer gig! We’ve got all the latest vacancies listed, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Housing Officer in Chelmsley Wood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience with ASB and legal case management, as these are key for us. Use specific examples that showcase your skills in handling complex tenancy issues.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role. Mention your experience managing housing patches and working with vulnerable tenants, and don’t forget to express your enthusiasm for joining our team.
Showcase Your Communication Skills:As a Housing Officer, strong communication is essential. In your application, demonstrate how you've effectively communicated with tenants and external agencies. Clear, concise writing will show us you can handle the demands of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss any important updates from us during the hiring process.
How to prepare for a job interview at Oscar Underhill Recruitment Solutions Ltd
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and tenancy enforcement. Be prepared to discuss specific laws and how they apply to the role, especially regarding ASB and legal case management.
✨Showcase Your Case Management Skills
Prepare examples from your past experience where you successfully managed complex tenancy issues or ASB cases. Highlight your approach to evidence gathering and legal escalation, as this will demonstrate your capability in handling the responsibilities of the role.
✨Demonstrate Strong Communication
Since this role involves working with vulnerable tenants and external agencies, practice articulating your communication style. Be ready to discuss how you handle challenging situations and conflict resolution, showcasing your interpersonal skills.
✨Familiarise Yourself with the Area
Research the Birmingham and Solihull patch. Understanding the local community and its challenges can give you an edge in the interview, showing that you're proactive and genuinely interested in making a positive impact.
