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- Tasks: Support vulnerable tenants to sustain their tenancies and achieve independence.
- Company: Established UK housing provider with a strong focus on supported living.
- Benefits: Competitive pay, full-time hours, and potential for contract extension.
- Other info: Dynamic role with opportunities for career progression in housing management.
- Why this job: Make a real difference in people's lives while building your career in social housing.
- Qualifications: Experience in housing support and strong communication skills required.
Are you passionate about delivering excellent housing and support services that make a real difference? Are you looking for a rewarding opportunity within Social Housing and Supported Living? A well-established UK housing provider with a strong supported housing portfolio is seeking a dedicated Tenancy Sustainment Officer to join the Housing & Property Services team on an interim basis. This role focuses on supporting vulnerable tenants to sustain their tenancies, build independence, and achieve positive long-term outcomes. You will be working within a values-driven organisation where kindness, respect, and courage underpin everything they do.
Vacancy Brief
- Contract: Interim until August 2026 (potential extension)
- Hours: Full time – 37.5 hours per week
- Location: Durham
- Working Pattern: Monday–Friday, 9am–5pm
- Pay Rate: £14.50 PAYE
- Compliance: Enhanced Adult DBS required
- Travel: Full UK driving licence & access to a vehicle required
Key Responsibilities
- Conduct keywork sessions to assess tenant needs and develop and maintain Tenancy Sustainment Plans (TSPs).
- Provide tailored support to help tenants sustain their tenancy and move towards independent living.
- Complete regular reviews of support plans, ensuring they reflect changing needs and risks.
- Support tenants with Housing Benefit claims, welfare applications, and financial inclusion advice.
- Manage a patch of supported living properties, ensuring homes are safe, compliant, and well maintained.
- Carry out housing management duties including lettings, allocations, tenancy sign-ups, and estate inspections.
- Proactively manage rent arrears, offering advice, support, and referrals where required.
- Manage and resolve anti-social behaviour (ASB) cases in line with policy and procedure.
- Complete risk assessments and safeguarding referrals, working with relevant internal and external partners.
- Report and monitor repairs, working closely with maintenance teams and contractors to ensure timely resolution.
- Support voids management and property turnaround to ensure timely re-let of properties.
Skills, Experience of this Role
- Minimum 2 years’ experience in housing, supported housing, or tenancy sustainment roles.
- Strong understanding of tenancy management, rent arrears, ASB, and housing legislation.
- Experience working with vulnerable adults and delivering person-centred support.
- Ability to complete support plans, risk assessments, and clear case records.
- Strong communication, negotiation, and customer service skills.
- Ability to manage a varied caseload independently and prioritise competing demands.
- Improved outcomes in tenancy sustainment, rent recovery, safeguarding, and community stability through proactive intervention and partnership working.
Career Progression Opportunities
- Housing Management
- Supported Housing
- Tenancy Sustainment
- Income Management
- ASB Specialist Roles
- Neighbourhood Services
- Compliance
- Scheme Management
- Community Housing Services
Housing Support Worker in Bowburn employer: Oscar Underhill Recruitment Solutions Ltd
Contact Detail:
Oscar Underhill Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker in Bowburn
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and mission. Since this role is all about kindness, respect, and courage, think of examples from your experience that showcase these qualities.
✨Tip Number 3
Practice your responses to common interview questions related to tenancy sustainment and working with vulnerable adults. We can help you with mock interviews to boost your confidence!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Housing Support Worker in Bowburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing support and tenancy management. We want to see how your skills align with the role of a Tenancy Sustainment Officer!
Show Your Passion: Let your enthusiasm for helping vulnerable tenants shine through in your application. We’re looking for someone who genuinely cares about making a difference in people’s lives, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Oscar Underhill Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management, housing legislation, and the specific challenges faced by vulnerable tenants. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully supported tenants or managed challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Values
Since the organisation values kindness, respect, and courage, think of ways to illustrate how you embody these principles in your work. Share stories that reflect your commitment to supporting vulnerable individuals and fostering independence.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the organisation. Ask about their approach to tenant support or how they measure success in tenancy sustainment. This shows you're engaged and eager to contribute.