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For Companies At a Glance
- Tasks: Resolve complex technical issues and support diverse client environments.
- Company: Join a growing Managed Service Provider with strong leadership.
- Benefits: Competitive salary, hybrid working, and exposure to modern technologies.
- Why this job: Gain autonomy and ownership while working on exciting infrastructure projects.
- Qualifications: Experience in 3rd Line Support and strong troubleshooting skills required.
- Other info: Dynamic role with opportunities for professional growth.
The predicted salary is between 28000 - 36000 £ per year.
The Role
You will operate as a senior escalation point within the technical team, supporting a range of client environments and resolving complex infrastructure issues. The role will involve a mixture of 3rd line support, troubleshooting and infrastructure project work, giving you exposure to a wide range of technologies and environments. You will also occasionally work directly with stakeholders within client organisations, so strong communication skills are important.
What You'll Be Doing
- Acting as the escalation point for complex technical issues
- Supporting Microsoft infrastructure environments across multiple clients
- Troubleshooting advanced 3rd line incidents
- Working with cloud, virtualisation and security platforms
- Supporting infrastructure upgrades and improvement projects
- Communicating technical solutions clearly to clients and stakeholders
Tech Environment
You will be working across technologies such as:
- Microsoft 365
- Azure / Entra ID
- Windows Server / Active Directory
- Virtualisation platforms
- Backup and disaster recovery technologies
- Endpoint security and monitoring tools
What They're Looking For
- Experience in a 3rd Line Support or Infrastructure Engineer role
- Strong troubleshooting across Microsoft environments
- Experience supporting multiple systems or customer environments
- Strong communication and problem solving skills
- Ability to work independently and take ownership of issues
- Full UK driving licence
Why This Role Stands Out
- Opportunity to work in a growing MSP with strong leadership
- Exposure to modern infrastructure technologies
- Autonomy and real ownership over technical solutions
- A varied role across support and project work
- Hybrid working environment
Salary: £35,000 - £45,000 depending on experience
Third Line Support Engineer in Wakefield employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities and experience with Microsoft environments. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to 3rd line support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Third Line Support Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and troubleshooting. We want to see how you've tackled complex technical issues, so don’t hold back on those details!
Show Off Your Communication Skills: Since you'll be working with clients and stakeholders, it's crucial to demonstrate your strong communication skills. Use clear language in your application to show us you can explain technical solutions effectively.
Highlight Relevant Technologies: Mention your experience with Microsoft 365, Azure, and other technologies listed in the job description. We love seeing candidates who are familiar with the tools we use, so make sure to include them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and other technologies mentioned in the job description. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Show Off Your Communication Skills
Since you'll be interacting with clients, practice explaining complex technical issues in simple terms. Think of examples where you've successfully communicated solutions to non-technical stakeholders.
✨Demonstrate Problem-Solving Prowess
Prepare to showcase your problem-solving skills by thinking through potential scenarios they might present during the interview. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Real-World Scenarios
Expect practical questions or case studies related to 3rd line support. Familiarise yourself with common infrastructure issues and be ready to walk through your thought process on how you'd tackle them.