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- Tasks: Assist users with SaaS applications and provide essential technical support.
- Company: Fast-growing software provider with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Kickstart your tech career while helping others solve their challenges.
- Qualifications: Background in technical support, SQL knowledge, and familiarity with Windows.
- Other info: Entry-level role perfect for gaining valuable experience in tech support.
The predicted salary is between 25000 - 35000 £ per year.
A fast-growing software provider is seeking a Graduate / 1st Line Support Engineer to assist users of their SaaS applications. This entry-level role is ideal for individuals looking to build experience in technical support, providing vital user assistance and training.
Candidates should have a background in technical support, understanding of SQL, and experience with Windows and remote access tools.
Competitive salary in the range of £25-35K is offered.
Graduate Tech Support – SQL & Applications in Thatcham employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Tech Support – SQL & Applications in Thatcham
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. They might have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 2
Brush up on your SQL skills! Since this role requires an understanding of SQL, make sure you can confidently discuss it during interviews. Consider doing some quick online tutorials or practice exercises to refresh your knowledge.
✨Tip Number 3
Prepare for common support scenarios! Think about how you would handle typical user issues with SaaS applications. Practising these responses will help you feel more confident and ready to impress during your interview.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Graduate Tech Support – SQL & Applications in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any SQL knowledge you have. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Graduate Tech Support role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen on candidates who can think on their feet and provide effective solutions, so share those experiences that highlight your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Oscar Technology
✨Know Your SQL Basics
Brush up on your SQL knowledge before the interview. Be prepared to discuss basic queries, joins, and how you would troubleshoot common database issues. This will show that you have a solid foundation and are ready to tackle technical challenges.
✨Familiarise Yourself with SaaS Applications
Since the role involves supporting SaaS applications, take some time to understand what they are and how they work. Research the company's products and think about how you would assist users in navigating these applications effectively.
✨Practice Remote Support Scenarios
Get comfortable with remote access tools and practice troubleshooting scenarios. You might be asked how you would handle a user issue remotely, so having a few examples ready can demonstrate your problem-solving skills and technical know-how.
✨Show Enthusiasm for Learning
As this is an entry-level position, employers are looking for candidates who are eager to learn and grow. Be sure to express your enthusiasm for the tech industry and your willingness to develop your skills further. This attitude can set you apart from other candidates.
