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- Tasks: Support customers with subscription renewals and deliver an exceptional experience.
- Company: Join a well-established client with a fantastic culture and growth opportunities.
- Benefits: Earn up to £32,000 plus additional earnings, with hybrid working options.
- Why this job: Make a real impact in agriculture while developing your skills in a supportive environment.
- Qualifications: A background in farming or agriculture is highly desirable.
- Other info: Enjoy comprehensive training and mentoring to help you succeed.
The predicted salary is between 19200 - 28800 £ per year.
Location: Telford
Work Pattern: Hybrid (Mon and Tues in office)
Type: Permanent, full-time
Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition)
About the Role:
We are looking to hire a new Customer Support Executive to play a key role in driving new member growth at our client. A background in farming is highly desirable for this position - whether you grew up on a farm, worked on a farm or did agriculture studies - anything within that field would be considered.
You will be assisting customers with their annual subscription renewals and delivering a "best in class" customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing mentoring.
This is a long-standing client for us, we have placed a number of people with them over the years and it seems to be a great place to work, with a great culture and lots of progression opportunities.
Key Responsibilities:
- Engage and Renew - renew customer subscriptions and plans
- Work with customers to understand problems and solve issues
- Maximize every interaction: Ensure each member interaction delivers value, encourages app usage, and supports long-term retention.
- Champion the member experience: Work closely with your team and manager to foster a culture where the member experience is central to everything we do.
- Share insights and feedback: Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience.
- Represent the business: Support event preparation and attend trade shows in Ireland and abroad, helping to grow the brand and educate both current and potential members on our app and roadmap.
About You:
Skills & Attributes:
- A background in farming, or agriculture.
- Strong communication skills and attention to detail - particularly when listening.
Agriculture Sales - Customer Support in Telford employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agriculture Sales - Customer Support in Telford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer support in agriculture. Think about how your background in farming can add value to the role and be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Agriculture Sales - Customer Support in Telford
Some tips for your application 🫡
Show Your Passion for Agriculture: Make sure to highlight any farming background or agriculture studies in your application. We love seeing candidates who are genuinely passionate about the field, so let that shine through!
Tailor Your Application: Don’t just send a generic CV and cover letter. We want to see how your skills and experiences align with the role. Take a moment to connect your past experiences to the key responsibilities listed in the job description.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and attention to detail, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Oscar Technology
✨Know Your Agriculture
Make sure you brush up on your agriculture knowledge before the interview. Whether it's about farming practices, crop cycles, or recent industry trends, showing that you understand the field will impress your interviewers and demonstrate your passion for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or providing support.
✨Emphasise Customer Experience
Be ready to discuss how you would enhance the customer experience. Think about ways to maximise member interactions and retain customers. Sharing insights on how you’ve previously contributed to customer satisfaction can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.