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- Tasks: Provide top-notch IT support and resolve technical issues for a new customer.
- Company: Leading MSP with a focus on innovation and teamwork.
- Benefits: Competitive salary of £34,400 and opportunities for professional growth.
- Other info: Dynamic work environment with exciting project opportunities.
- Why this job: Join a brand new support team and make a real impact from the start.
- Qualifications: Strong knowledge of networking, operating systems, and IT support.
The predicted salary is between 34400 - 34400 £ per year.
Oscar Technology has partnered exclusively with a leading MSP near Stratford-Upon-Avon to recruit for a skilled IT Support Engineer to join their team.
As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer, so it's a great opportunity to get involved from the beginning with a lot of project work!
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
Senior Technical Support Engineer - Network in Stratford-upon-Avon employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer - Network in Stratford-upon-Avon
✨Tip Number 1
Network your way to success! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview like it’s a big project! Brush up on your technical knowledge, especially around networking concepts like TCP/IP and VPNs. We want you to feel confident when discussing your expertise.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled IT incidents in the past. This will demonstrate your ability to provide top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Technical Support Engineer - Network in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Support Engineer role. Highlight your experience with IT support, especially in areas like networking concepts and troubleshooting. We want to see how your skills match what we're looking for!
Showcase Your Projects: Since this role involves a lot of project work, don’t forget to mention any relevant projects you've worked on. We love seeing how you’ve contributed to previous teams and how you can bring that experience to us.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking concepts like TCP/IP, DHCP, and DNS. Be ready to discuss how you've applied this knowledge in past roles, especially when troubleshooting issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT incidents in the past. Think about specific challenges you faced and how you ensured user satisfaction through timely resolutions.
✨Familiarise Yourself with the Company
Research the company’s services and their approach to IT support. Understanding their customer base and the specific needs of the new project will help you tailor your responses during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.