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For Companies At a Glance
- Tasks: Join a dynamic team to deliver top-notch IT support and tackle exciting project work.
- Company: Leading MSP near Stratford-Upon-Avon with a focus on innovation.
- Benefits: Competitive salary of £34,400 and opportunities for professional growth.
- Other info: Great chance to enhance your skills in a collaborative environment.
- Why this job: Be part of a new support team and make a real impact from day one.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of various operating systems.
The predicted salary is between 34400 - 34400 £ per year.
Oscar Technology has partnered exclusively with a leading MSP near Stratford-Upon-Avon to recruit for a skilled IT Support Engineer to join their team.
As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer, so it's a great opportunity to get involved from the beginning with a lot of project work!
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
Senior IT and AV engineer. in Stratford-upon-Avon employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT and AV engineer. in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT and AV. It's a great way to meet industry folks, learn about job openings, and maybe even get a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving IT support and AV systems. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each role. Research the company and mention specific projects or values that resonate with you during interviews. It shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Senior IT and AV engineer. in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT and AV Engineer role. Highlight your relevant experience with IT support, especially in service desk environments, and don’t forget to mention any project work you've been involved in!
Show Off Your Skills: We want to see your technical skills shine! Be specific about your knowledge of operating systems, networking concepts, and troubleshooting. Mention any experience with Microsoft 365 and server administration to really stand out.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share your passion for IT support and how you can contribute to our new customer’s success. Keep it engaging and personal!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and networking concepts. Be ready to discuss your experience with Windows, Mac OS, Linux, and troubleshooting Microsoft 365 issues. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT incidents in the past. Think about times when you provided 2nd line support or dealt with complex issues. Highlighting your ability to ensure timely resolution and user satisfaction will demonstrate your value as a Senior IT Support Engineer.
✨Familiarise Yourself with Their Environment
Research the company and their new customer to understand their specific needs and challenges. Knowing about their IT policies, procedures, and security standards will help you tailor your responses and show that you're genuinely interested in contributing to their success from the get-go.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, upcoming projects, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.