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- Tasks: Provide 2nd line IT support and resolve technical issues for a new customer.
- Company: Leading MSP in Stratford-Upon-Avon with a focus on innovation.
- Benefits: Competitive salary of £34,400 and opportunities for professional growth.
- Other info: Dynamic work environment with exciting project opportunities.
- Why this job: Join a new support team and make a real impact from the start.
- Qualifications: Strong knowledge of hardware, operating systems, and networking concepts.
The predicted salary is between 34400 - 34400 £ per year.
Oscar Technology has partnered exclusively with a leading MSP near Stratford-Upon-Avon to recruit for a skilled IT Support Engineer to join their team.
As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer, so it’s a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
IT Support Engineer in Stratford-upon-Avon employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with desktop and laptop hardware, operating systems, and any relevant project work you've done. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s troubleshooting issues or managing user accounts, give us examples that demonstrate your expertise in areas like networking concepts and virtualization technologies.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the point without unnecessary fluff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and software applications. Be ready to discuss your experience with Windows, Mac OS, and Linux, as well as any troubleshooting you've done with Microsoft 365.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT incidents in the past. Think about times when you provided 2nd line support and how you ensured user satisfaction. This will demonstrate your ability to handle issues effectively.
✨Familiarise Yourself with Networking Concepts
Since networking knowledge is crucial for this role, make sure you can confidently explain concepts like TCP/IP, DHCP, DNS, and VPN. Being able to discuss these topics will show that you're well-prepared for the technical aspects of the job.
✨Communicate Clearly and Confidently
Strong communication skills are essential for an IT Support Engineer. Practice explaining complex technical information in simple terms, as you'll need to interact with users who may not have a technical background. This will help you stand out during the interview.