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- Tasks: Provide 2nd/3rd line IT support and resolve technical issues for clients.
- Company: Leading MSP focused on secure IT infrastructure for government and defence.
- Benefits: Competitive salary, healthcare package, gym allowance, and employee assistance programme.
- Why this job: Join a growing team and make a real impact in the tech industry.
- Qualifications: Experience in IT support and knowledge of Linux, Windows, and network security.
- Other info: Exciting career growth opportunities in a dynamic work environment.
The predicted salary is between 21000 - 42000 £ per year.
Oscar Technology are working with a leading MSP focused on delivering highly secure IT Infrastructure and Networks for government and defence organisations across the UK. They are the leaders of their niche and have been going from strength to strength in the 10 years they have been running. The company are owned and operated by the UK sovereign, which demonstrates their authority within the market. They are always on top of the latest changes and developments within the tech industry, enabling them to offer the highest standard of service and security. Despite their successes to date, they have plenty of ambitious goals to achieve in the coming years, with the team expected to grow exponentially in coming months. Now is the time to join.
All applicants must either have or be able to obtain SC and/or DV Clearance. They will put you through the process but you must be eligible for it to be considered for the role.
As a 2nd/3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Perform patching and system maintenance on Linux and Windows environments.
- Manage and configure firewalls for network security.
- Oversee and maintain VMware ESXi hosts, vCenter, and Horizon environments.
- Administer and maintain Active Directory to ensure proper access and permissions.
- Use vulnerability scanning tools (Nessus) to identify and remediate system vulnerabilities.
- Manage Azure cloud resources and services for cloud infrastructure needs.
Work Schedule:
Initially, this role will follow regular daytime hours as they prepare for continuous operations. As the demand increases, it will transition to an 8-8, 3 days a week schedule later this year, candidates must be open to working shifts, including evenings and weekends.
Benefits:
- Healthcare package
- Life Works
- Gym Allowance
- Cycle to Work
- Long-Term Sickness Insurance
- Employee Assistance Programme
- Discretionary Bonus
IT Support Engineer in Stoke-on-Trent employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, and be ready to discuss your experience with Linux, Windows, and cloud services. Show them you’re not just a tech whiz but also a great fit for their team culture.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows you’re genuinely interested in the role and appreciate their time.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 2nd/3rd line support, Linux and Windows environments, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your familiarity with security standards and your ability to work under pressure.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently. Share specific instances where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Linux and Windows environments, firewalls, and VMware. Be ready to discuss specific experiences where you've resolved issues or implemented solutions, as this will show your hands-on expertise.
✨Understand the Company’s Mission
Research the company’s focus on secure IT infrastructure for government and defence organisations. Familiarise yourself with their recent projects or developments in the tech industry, so you can align your answers with their goals and demonstrate your enthusiasm for their mission.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT incidents or requests. Think of examples from your past experience where you successfully managed similar situations, highlighting your problem-solving skills and user satisfaction.
✨Show Your Team Spirit
As you'll be working closely with the IT field team, emphasise your ability to collaborate effectively. Share examples of how you've worked in a team to resolve issues or improve processes, showcasing your communication skills and adaptability.