At a Glance
- Tasks: Provide top-notch 3rd line support and manage exciting infrastructure projects.
- Company: Join a leading MSP in Staffordshire with a dynamic team.
- Benefits: Competitive salary, great work-life balance, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and advance your career.
- Why this job: Make a real difference by solving complex IT issues and enhancing user satisfaction.
- Qualifications: Strong knowledge of IT systems, networking, and troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team.
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk and project services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Delivery of infrastructure projects, from initial stages through to implementation and handover.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
3rd Line Support Engineer - Windows in Stoke-on-Trent employer: Oscar Technology
Join a dynamic and innovative team as a 3rd Line Support Engineer in Stoke-on-Trent, where you will benefit from a supportive work culture that prioritises employee development and collaboration. With competitive salaries and opportunities for professional growth, this leading MSP offers a unique environment that fosters both personal and career advancement, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer - Windows in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled complex issues or delivered successful projects in the past.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for it to be advertised. Apply through our website and express your interest directly to the hiring team.
✨Tip Number 4
Stay updated on industry trends! Follow tech blogs and forums to keep your knowledge fresh. This will not only help in interviews but also show your passion for the field.
We think you need these skills to ace 3rd Line Support Engineer - Windows in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with Windows, networking concepts, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality in applications.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with Microsoft 365, Active Directory, and any troubleshooting you've done. We’re keen to see how you can contribute to our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Mac OS, and Linux operating systems. Be ready to discuss troubleshooting techniques for Microsoft 365 and demonstrate your understanding of networking concepts like TCP/IP and DNS.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex IT issues in the past. Think about times when you delivered infrastructure projects or handled 3rd line support incidents, and be ready to explain your thought process.
✨Familiarise Yourself with Company Policies
Research the company's IT policies and security standards. Being able to discuss how you ensure compliance with these during your work will show that you're a responsible candidate who takes security seriously.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team you'll be working with. This not only shows your interest but also helps you gauge if the company culture and expectations align with your career goals.
