At a Glance
- Tasks: Provide top-notch 3rd line support and manage exciting infrastructure projects.
- Company: Join a leading MSP in Staffordshire with a dynamic team.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to work with cutting-edge technology and develop your IT expertise.
- Why this job: Make a real impact by solving complex IT issues and enhancing user satisfaction.
- Qualifications: Strong knowledge of Windows servers, networking, and troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team.
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk and project services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Delivery of infrastructure projects, from initial stages through to implementation and handover.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
3rd Line Server Engineer (Windows server) in Stoke-on-Trent employer: Oscar Technology
Join a dynamic and innovative team as a 3rd Line Support Engineer in Stoke-on-Trent, where you will benefit from a supportive work culture that prioritises employee development and collaboration. With competitive salaries and opportunities for professional growth, this leading MSP offers a unique environment that fosters both personal and career advancement, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Server Engineer (Windows server) in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, and engage with online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Windows server management and troubleshooting.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 3rd line support. Practice explaining your thought process when solving issues, as this will show potential employers how you tackle challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace 3rd Line Server Engineer (Windows server) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with Windows servers, networking concepts, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with IT incidents and user satisfaction – we love that stuff!
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills, especially around troubleshooting and server administration. Mention specific tools or technologies you’ve used, like Active Directory or Microsoft 365, to give us a clear picture of your expertise.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. Plus, it helps us keep everything organised!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, networking concepts like TCP/IP and DNS, and troubleshooting Microsoft 365 issues. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents where you've successfully resolved IT issues. Highlight your approach to troubleshooting and how you ensured user satisfaction. This will demonstrate your ability to handle the demands of a 3rd Line Support Engineer.
✨Understand the Company Culture
Research the MSP's values and work culture. Tailor your responses to align with their mission and show that you’re not just a tech whiz but also a great cultural fit. This can make a big difference in how they perceive you.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the tools they use. This shows your genuine interest in the role and helps you gauge if the company is the right place for you.
