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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain core infrastructure.
- Company: Join a large enterprise ensuring reliable tech support across the UK.
- Benefits: Enjoy hybrid work options and opportunities for career progression.
- Why this job: Gain hands-on experience in a fast-paced environment with a focus on customer service.
- Qualifications: Experience in IT support, knowledge of Windows, and strong troubleshooting skills required.
- Other info: Relevant IT certifications are a plus; clear communication is essential.
The predicted salary is between 22000 - 29000 £ per year.
Job Description
Second Line Engineer – Leciester (Hybrid)
£26,000 – £29,500 DOE
The Company:
A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations – enabling each branch to focus on delivering quality service to their local communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish.
The Role:
- Provide remote and on-site second-line IT support to internal users across multiple locations
- Troubleshoot and resolve hardware, software, and networking issues promptly
- Maintain and monitor core IT infrastructure including servers, networking equipment, and cloud services
- Install and configure new hardware and software with minimal disruption to operations
- Contribute to cybersecurity efforts by supporting patch management and promoting best practices
- Assist senior engineers on larger-scale projects and more complex technical problems
- Deliver excellent customer service by maintaining clear communication and timely resolution of support tickets
The Ideal Candidate Will Have:
- Experience in an IT support, service desk, or helpdesk role (1st or 2nd line)
- Solid understanding of Windows operating systems and common business applications
- Familiarity with Microsoft 365, Active Directory, networking fundamentals, and cloud technologies
- Strong diagnostic and troubleshooting skills with a proactive, solution-oriented mindset
- Ability to manage multiple priorities in a fast-moving environment
- Clear and professional communication skills with a customer-first attitude
- Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco) are a strong advantage
Why Apply?If you're a motivated support professional looking to step into a role with hands-on technical exposure and clear progression pathways, we'd love to hear from you.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Second Line Support Engineer employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Microsoft 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during the interview.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully resolved IT issues. Think of examples that highlight your troubleshooting skills and ability to manage multiple priorities, as these are key aspects of the role.
✨Tip Number 3
Showcase your customer service skills by preparing to talk about how you maintain clear communication with users. Being able to convey technical information in a user-friendly manner is crucial for this position.
✨Tip Number 4
If you have any relevant IT certifications, be sure to mention them during your discussions. Certifications like CompTIA or Microsoft can demonstrate your commitment to professional development and enhance your credibility as a candidate.
We think you need these skills to ace Second Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, particularly any second-line support experience. Emphasise your familiarity with Windows operating systems, Microsoft 365, and troubleshooting skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Certifications: If you have any IT certifications like CompTIA, Microsoft, or Cisco, be sure to mention them prominently in your application. These can set you apart from other candidates.
Showcase Customer Service Skills: Since delivering excellent customer service is key for this role, include examples in your application that demonstrate your clear communication skills and customer-first attitude.
How to prepare for a job interview at Oscar Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems, Microsoft 365, and networking fundamentals. Highlight specific examples of how you've resolved technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT problems, as this will showcase your proactive, solution-oriented mindset.
✨Emphasise Customer Service
Since the role involves providing support to internal users, it's crucial to demonstrate a customer-first attitude. Share experiences where you maintained clear communication and ensured timely resolutions to support tickets.
✨Prepare for Team Collaboration
The position requires assisting senior engineers on larger projects. Be ready to discuss your experience working in teams, how you handle multiple priorities, and your approach to contributing to collaborative efforts.
