At a Glance
- Tasks: Support users and troubleshoot issues on a Salesforce-based platform in a healthcare setting.
- Company: Join a well-established healthcare organisation investing in digital platforms.
- Benefits: Competitive salary, healthcare benefits, and opportunities for long-term progression.
- Other info: Dynamic role with exposure to enterprise-level systems and a supportive team.
- Why this job: Make a real impact by solving problems and enhancing user experience in a critical environment.
- Qualifications: Experience in Application Support or CRM Support, with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
We're currently supporting a well-established healthcare organisation who are investing heavily into their digital platforms and customer systems. They're looking for a First Line Support Analyst to join their internal applications team supporting a Salesforce-based platform used by both internal teams and external healthcare professionals. This is a great opportunity for someone coming from an Application Support, CRM Support or Service Desk background who enjoys troubleshooting issues, supporting users and taking ownership of tickets through to resolution. The environment would suit someone who is naturally analytical, calm under pressure and enjoys investigating problems rather than simply escalating them.
The Role:
- Acting as the first point of contact for platform and application support issues
- Managing and progressing incidents through to resolution
- Supporting a Salesforce / CRM environment on a day-to-day basis
- Troubleshooting user, access, workflow and integration-related issues
- Escalating more complex platform issues where required
- Supporting system improvements, testing and ongoing platform enhancements
- Working closely with internal stakeholders and external users
What They're Looking For:
- Previous experience within Application Support, CRM Support or Service Desk environments
- Exposure to Salesforce or similar CRM platforms
- Experience managing tickets within a structured support environment
- Strong troubleshooting and problem-solving skills
- Confident communication skills with both technical and non-technical users
- Ability to remain organised within a fast-paced environment
Desirable:
- Salesforce Administration exposure
- Experience within healthcare, pharmaceutical or regulated environments
- Exposure to ServiceNow or similar ticketing systems
- QA / UAT support experience
This is an excellent opportunity to join a business where technology is becoming increasingly business-critical, offering long-term progression and exposure to enterprise-level systems within a highly stable environment. If this sounds relevant, apply now or get in touch directly for a confidential conversation.
First Line Support Analyst - Salesforce in Runcorn employer: Oscar Technology
Join a forward-thinking healthcare organisation in the Runcorn area, where your role as a First Line Support Analyst will be pivotal in enhancing digital platforms that support both internal teams and external healthcare professionals. With a strong emphasis on employee growth, a collaborative work culture, and a commitment to innovation, this company offers competitive salaries and benefits, making it an excellent employer for those seeking meaningful and rewarding careers in a regulated environment.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Analyst - Salesforce in Runcorn
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech sectors. You never know who might have a lead on that First Line Support Analyst role or can put in a good word for you.
✨Tip Number 2
Get familiar with Salesforce! If you haven't already, dive into some online tutorials or resources. Showing that you're proactive about learning the platform can really set you apart from other candidates.
✨Tip Number 3
Practice your troubleshooting skills! Set up mock scenarios where you can solve common issues that users might face. This will help you feel more confident during interviews and demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application and get noticed. Plus, it shows you're serious about joining the team and ready to take on the challenge.
We think you need these skills to ace First Line Support Analyst - Salesforce in Runcorn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Application Support, CRM Support, or Service Desk roles. We want to see how your skills align with the Salesforce platform and the healthcare environment.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled issues in the past. We love candidates who can demonstrate their analytical thinking and problem-solving abilities, especially in a fast-paced setting.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clear communication, so make sure you convey your enthusiasm for the role and how you can contribute to our team without rambling on.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Oscar Technology
✨Know Your Salesforce Basics
Make sure you brush up on your Salesforce knowledge before the interview. Understand the key features and functionalities of the platform, as well as common issues users face. This will help you demonstrate your familiarity with the system and show that you're ready to hit the ground running.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've resolved issues in previous roles. Think about times when you took ownership of a ticket and successfully navigated through to resolution. This will highlight your analytical mindset and problem-solving abilities, which are crucial for this role.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical users. During the interview, focus on being clear and concise in your responses, showcasing your ability to adapt your communication style based on your audience.
✨Demonstrate Organisational Skills
Since the role involves managing multiple tickets in a fast-paced environment, be prepared to discuss how you stay organised. Share any tools or methods you use to prioritise tasks and manage your time effectively, as this will show that you can thrive under pressure.
