Job Description IT Support Analyst | Hybrid | £25,500 We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. Manage and resolve IT support tickets within SLAs Troubleshoot hardware/software issues for hundreds of users across multiple sites Maintain accurate IT records and documentation Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint) Previous IT support/helpdesk experience preferred Hybrid working (3 days onsite / 2 remote) ~ Funded training & certifications ~ Clear career progression ~25 days leave + bank holidays IT Support Analyst | Hybrid | £25,500 To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
