At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users thrive.
- Company: Join a large UK enterprise with a friendly and collaborative IT team.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for career progression.
- Other info: Experience team lunches and a culture that celebrates your wins!
- Why this job: Kickstart your tech career in a supportive environment that values teamwork and growth.
- Qualifications: Basic IT knowledge and a passion for problem-solving are essential.
The predicted salary is between 24500 - 24500 £ per year.
We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities
- Manage and resolve IT support tickets within SLAs
- Troubleshoot hardware/software issues for hundreds of users across multiple sites
- Support enterprise endpoint setup, upgrades, and rollouts
- Escalate complex issues to senior engineers
- Maintain accurate IT records and documentation
- Collaborate and contribute to a team-focused culture
Technologies Skills
- Windows 10/11
- Active Directory
- Microsoft 365 (Exchange, Teams, SharePoint)
- Intune
- Azure
- DNS
- DHCP
- Enterprise endpoint support/setup
- Strong problem-solving skills
IT Support Analyst in Leicester employer: Oscar Technology
Join a large UK enterprise that prioritises a friendly and collaborative work culture, perfect for those who thrive in a team-oriented environment. As an IT Support Analyst, you'll benefit from ample opportunities for professional growth, with clear pathways to advance into 2nd line support or specialised roles in networking and cloud technologies. Enjoy a supportive atmosphere where team lunches and knowledge sharing are celebrated, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We all know that being able to demonstrate your problem-solving abilities can really set you apart from the crowd.
✨Tip Number 3
Show off your tech skills! Create a portfolio or a personal project that highlights your expertise with Windows, Active Directory, or Microsoft 365. This can be a great conversation starter during interviews and shows your passion for IT.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Analyst in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the IT Support Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the team culture at StudySmarter. Let us know why you’re excited about joining our friendly IT crew.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your familiarity and confidence with the tools they'll expect you to work with.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about a time when you resolved a tricky hardware or software problem and be ready to walk them through your thought process. This will demonstrate your analytical skills and ability to think on your feet.
✨Emphasise Teamwork
Since this role is all about collaboration, highlight your experience working in team environments. Share stories that showcase your ability to communicate effectively and support your colleagues, as well as how you contribute to a positive team culture.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for progression. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you. Plus, it’s a great way to engage with your interviewers!
