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- Tasks: Provide 2nd line IT support and resolve technical issues for users.
- Company: Leading Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, career growth, and a chance to work on exciting projects.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Join a new support team and make a real impact from day one.
- Qualifications: Strong knowledge of hardware, operating systems, and customer service skills.
The predicted salary is between 32000 - 35000 £ per year.
Oscar Technology has partnered exclusively with a leading MSP near Aylesford to recruit for a skilled 2nd Line Support Engineer to join their team.
As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer, so it's a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities Include:
- Monitoring and dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software.
IT Support Engineer in Kent employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight your experience with 2nd line support and any relevant tech you've tackled.
✨Tip Number 3
Prepare for the technical questions! Brush up on your knowledge of operating systems and troubleshooting techniques. We all know that being able to solve problems on the spot can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 2nd line support, and don’t forget to mention any specific technologies or systems you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for IT support and how you can contribute to the new customer project.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved IT issues in the past. This will show us that you have the hands-on experience we’re looking for in a 2nd Line Support Engineer.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, as well as operating systems like Windows, Mac OS, and Linux. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled IT incidents and requests in previous roles. Think about times when you ensured timely resolution and user satisfaction, as this will demonstrate your ability to thrive in a 2nd line support role.
✨Familiarise Yourself with Their Policies
Since you'll be working with a new customer, it's crucial to understand IT policies, procedures, and security standards. Research common practices in the industry and be ready to discuss how you would ensure compliance in your role.
✨Highlight Your Documentation Skills
Technical documentation is key in this role. Be prepared to talk about your experience in creating knowledge articles or technical diagrams. If you have examples, bring them along to showcase your ability to maintain clear and useful documentation.