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For Companies At a Glance
- Tasks: Tackle technical issues and support clients in a fast-paced environment.
- Company: Join one of the UK's leading Managed Service Providers based in Birmingham.
- Benefits: Enjoy a competitive salary, skill development, and a dynamic work culture.
- Why this job: Gain hands-on experience with cutting-edge technology while advancing your IT career.
- Qualifications: A full UK driver's license and a passion for IT support are essential.
- Other info: Opportunity to mentor junior team members and work on exciting projects.
The predicted salary is between 28000 - 42000 £ per year.
Overview
IT Support Engineer | Birmingham | Up to £35k | O | VMware | Azure
The Role
This role is based out of the Birmingham office and is with one of the UKs leading MSPs. Within the role you\’ll have opportunity to tackle a range of technical issues covering 1st, 2nd and some 3rd Line duties. The role gives you the opportunity to pick up skills in a range of different areas from virtualization and servers through to Networking and the cloud. Given the MSP nature, it\\\’ll be fast paced environment, but this will only aid you in picking up new skills and developing your career. There is a field-based element to this role, where you will be required to visit client sites and provide technical support. A full UK driver\\\’s license is essential.
Your day-to-day will consist of the following:
- Installing, maintaining, configuring and supporting the infrastructure and systems
- Efficiently resolving technical incidents and problems
- Play a pivotal role in a range of different projects of both a medium and large scale nature
- Support and coach more junior members of the team
- Develop and produce high quality IT documentation, following the correct procedures
- Orchestrate and initiate changes to infrastructure systems
Technology you\\\’ll be working with:
- Microsoft Server: MS Server, MS Clustering, AD, Group Policy
- Virtualization: VMware, ESXi, Hyper-V, vSphere
- Server Hardware: HPE & Dell Servers
- Citrix XenApp
- Microsoft Azure
- Office Backup Technologies: Veeam Backup, Replication
- TCP/IP, DNS, WINS, DHCP
- PowerShell
- SAN (HPE)
Field Support Engineer | Birmingham | Up to £35k | O | VMware | Azure
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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IT Support Field Engineer employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Field Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as VMware, Azure, and Microsoft Server. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those working in Managed Service Providers (MSPs). Attend local tech meetups or online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to 1st, 2nd, and 3rd line support. Being able to demonstrate your problem-solving skills will be crucial.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple tasks or projects simultaneously. This will highlight your adaptability and readiness for the role.
We think you need these skills to ace IT Support Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st, 2nd, and 3rd line duties. Include specific technologies mentioned in the job description, such as VMware, Azure, and Microsoft Server.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a fast-paced environment. Mention any experience you have with field support and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as problem-solving, technical documentation, and coaching junior team members. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in IT support roles.
How to prepare for a job interview at Oscar Technology
✨Know Your Tech
Make sure you're familiar with the technologies mentioned in the job description, such as VMware, Azure, and Microsoft Server. Brush up on your knowledge of virtualization, networking, and server management to demonstrate your technical expertise.
✨Showcase Problem-Solving Skills
Prepare examples of how you've efficiently resolved technical incidents in the past. Be ready to discuss specific challenges you faced and the steps you took to overcome them, as this role will require quick thinking and effective problem-solving.
✨Emphasise Teamwork and Coaching
Since the role involves supporting and coaching junior team members, think of instances where you've successfully collaborated with others or mentored someone. Highlight your ability to work well in a team and contribute to their development.
✨Prepare for Field Work Questions
As this position includes a field-based element, be prepared to discuss your experience with client interactions and how you handle on-site support. Mention your full UK driver's license and any relevant experiences that showcase your adaptability in different environments.
