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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for diverse clients.
- Company: A growing Managed Service Provider based in Leeds with a dynamic team.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Enjoy a flexible work environment with opportunities to build client relationships.
- Why this job: Gain exposure to various technologies while making a real difference for clients.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 26000 - 31000 £ per year.
A growing Managed Service Provider based in Leeds is looking to add an IT Support Engineer to its field engineering team. This role is ideal for someone who enjoys being customer-facing, working across varied environments, and providing hands-on technical support to a range of SME clients. You'll split your time between client sites and supporting from base/home, resolving issues, carrying out installs, and helping customers improve their overall IT estate. This is a great opportunity for someone wanting exposure to different technologies and businesses rather than being tied to one internal environment.
The Role
- Deliver onsite 1st and 2nd line IT support to a range of business clients
- Diagnose and resolve hardware, software, networking, and user issues
- Install and configure PCs, laptops, printers, mobile devices, and peripherals
- Support Microsoft 365 environments including user admin and troubleshooting
- Assist with server, backup, networking, and cloud support tasks
- Carry out upgrades, migrations, and project-based work
- Build strong client relationships and provide high service levels
- Escalate complex issues where needed while owning tickets through to resolution
Required Experience
Previous experience in a similar role is essential.
IT Support Engineer (Field-Based MSP) - Leeds employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Field-Based MSP) - Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and join online forums. The more people you know, the better your chances of landing that IT Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This is a great way to demonstrate your hands-on experience and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting a network problem or installing new software. Being ready to discuss real-life examples will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer (Field-Based MSP) - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st and 2nd line support, and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can build strong client relationships. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We’re keen on candidates who can demonstrate their troubleshooting skills, especially in varied environments like those we work in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networking. Be ready to discuss specific tools and technologies you've worked with, as well as how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be prepared to share examples of how you've built strong relationships with clients. Highlight any experiences where you went above and beyond to ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific IT support scenarios. Think through potential problems you might encounter in the field and how you would approach solving them. This shows your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, team dynamics, or the technologies they use. This not only shows your interest but also helps you gauge if the company is the right fit for you.